Assistant General Manager, Boston | Luke's Lobster

LUKES LOBSTER•Boston, MA

4d•$68,000 - $68,000

About The Position

Join the Crew at Luke’s Lobster — Grow Your Career With Purpose Luke’s Lobster is a Maine-inspired, fast-casual lobster shack known for our award-winning seafood rolls and unwavering commitment to sustainability. Every lobster we serve is traceable back to its source and sustainably harvested — because quality matters, and so do the people and oceans behind it. We’re looking for an Assistant General Manager (AGM) to join our Boston team — someone who’s hungry to grow, excited to lead, and passionate about creating memorable guest and team experiences. About This Location This AGM role is based in Boston and offers a unique mix of seasonal ownership + citywide leadership support. During our summer season, you’ll be the day-to-day operator of our ‘Shack-in-a-Container’ in the Seaport — a high-energy, high-visibility location that thrives on warm-weather volume, fast service, and strong execution. This is a hands-on role where pace matters, teamwork is everything, and you’ll lead from the front to deliver an exceptional guest experience all season long. In the off season, you’ll transition to supporting our other Boston shacks, working primarily out of Back Bay or Downtown Crossing based on business needs. Back Bay is one of our largest and busiest fast-casual locations, making it an ideal place for a leader who enjoys high volume, strong standards, and building a consistent team culture. Across both seasons, you’ll get exposure to multiple operations styles while staying rooted in one market — ideal for someone who’s excited to grow, develop others, and take real ownership of results. What You’ll Do You’ll help us deliver high-quality, sustainably sourced seafood that keeps guests returning. If you love leading by example, have an intrinsic passion for engaging guests, and enjoy rolling up your sleeves to make great experiences happen, this role is for you.

Requirements

Demonstrate joy leading people and serving guests
A positive attitude, curiosity, and commitment to continuous growth
Passion for the best tasting and highest quality seafood
Excellent communication skills
Strong financial acumen or eagerness to learn (P&Ls, COGS, etc.)
Ability to handle or be exposed to shellfish
Required food handler certification
Ability to perform physical requirements of the position (the ability to frequently lift up to 25 pounds and occasionally lift up to 50 pounds)

Nice To Haves

Direct customer facing experience, to include restaurant management experience, is a plus but not required

Responsibilities

Build, inspire, and develop a diverse and high-performing team
Deliver warm, genuine guest interactions that highlight our Maine heritage
Work hands-on alongside your crew on the line
Analyze sales and manage controllable expenses, schedules, and inventory
Maintain exceptional standards for safety, cleanliness, and organization
Act like a small business owner and be responsible for the entire Shack operation

Benefits

Growth opportunities in a rapidly growing, family operated business that is also B Corp certified
Salary: $68,000 + competitive bonus program
Paid vacation, sick time & holidays
Medical, dental & vision insurance (national PPO) with company contributions after one month
Health Savings Account (HSA) + supplemental accident & hospital indemnity insurance
Optional pet insurance and life insurance after one month
Low-fee 401(k) with company access after one month
Mobile phone stipend
Company-provided laptop
Paid parental leave
Pre-tax commuter benefits (varies by State)
Employee discounts (hello, lobster rolls)
Casual dress code & supportive environment