Assistant General Manager with Sales Responsibilities

Lodgco Hospitality•Raleigh, NC

65d

About The Position

Are you a hospitality professional who thrives on creating unforgettable guest experiences and driving revenue? We're looking for a dynamic Assistant General Manager to help lead our hotel operations while also taking charge of hotel sales initiatives at the Four Points by Sheraton - Raleigh Arena! In this role, you'll support the General Manager in day-to-day leadership, team development, and guest satisfaction—while also building relationships with local businesses, securing group bookings, and boosting our visibility. If you're a hands-on leader with a passion for hospitality and a knack for sales, we’d love to meet you! JOB SUMMARY: Assists the General Manager in all operations of the hotel including sales initiatives.

Requirements

2-3 years of hotel experience in a supervisor or management role
1-2 years of sales experience
Strong leadership and teamwork abilities
Knowledge of revenue generation and profit/loss implications
Excellent communication, both verbal and written
Computer software skills
Time management and problem-solving skills
Self-motivated, well-organized, and goal-oriented
Valid driver’s license and safe driving record
Satisfactory criminal background screening required
Professional references

Nice To Haves

Hospitality degree, preferred

Responsibilities

Assist with: department meetings, payroll, employee files, monitoring overtime, preparing weekly forecast, weekly work schedules, expense controls, and revenue generation
Act as “Manager on Duty” and be responsible for hotel operations in the absence of the General Manager
Assist General Manager with all hotel, administrative, and human resources duties
Develop and execute marketing and sales strategies (Marketing Plan and Quarterly Action Plans)
Meet or exceed weekly/monthly sales activities (site tours, sales calls, tele-prospecting, and cold calls)
Solicit new business from key demand generators by segment
Identify and maintain communications with the hotel’s key accounts and re-solicit repeat business
Participate in weekly revenue meetings
Hold front desk accountable for accurate account tracking in reservation system
Review daily reports for new sales opportunities and analyze for revenue opportunities
Supervise all duties and responsibilities of the Sales Coordinator
Ensure compliance with OSHA standards to provide a safe work environment
Mentor and train Front Office Supervisor
Analyze and resolve work problems to achieve work-related goals
Participate in all revenue management decisions and hold staff accountable for achieving revenue goals
Knowledge of brand operating systems/ brand standards
Knowledge of hotel accounting processes
Knowledge of maintenance and operating procedures of all departmental equipment
Knowledge of all emergency procedures and how to act on them.
Assist with daily credit report; review the bucket, and all A/R accounts
Maintain online ordering of food, housekeeping, maintenance supplies, etc.
Ensure all employees have name tags and proper uniforms
Review discrepancy reports daily and take necessary steps to resolve and eliminate discrepancies
Properly code invoices (i.e. overtime, safety deposit boxes, master keys, banks, etc.) and audit them on a regular basis to ensure the accuracy and completeness
Review all shift checklists and red book daily for completion and accuracy
Review GSS/SALT/Heartbeat/GEI/Revinate weekly and address any service concerns with staff for improvement in order to ensure the highest quality service to the guests
Assist in ensuring staff continues to learn the importance of excellent guest service and implement training programs
Report any unusual occurrences or requests to General Manager immediately