Assistant General Manager

Aqua-Tots Swim School•Louisville, KY

63d•$40,000 - $45,000

About The Position

Are you a dynamic leader who's passionate about people, service, and creating positive, high-energy environments? Aqua-Tots Swim School in Louisville is looking for a dedicated Assistant General Manager (AGM) to help lead our school with excellence. As AGM, you'll partner closely with the General Manager to ensure that our school delivers consistent, high-quality swim instruction and a top-tier customer experience in a fun, safe, and team-oriented environment. This is your chance to make a meaningful impact-both in your leadership career and in the lives of the families we serve. JOB SUMMARY: The Assistant General Manager position consists of leading and managing all school staff in upholding the Aqua-Tots Swim School Core Values and brand standards. Our mission is to provide customers with consistent, quality swimming lessons that adhere to the Aqua-Tots Curriculum Standards and provide excellent customer service in a safe and welcoming environment.

Requirements

Bachelor’s degree
Valid Driver’s License
Reliable transportation
Eligible to work in the U.S.
Open availability
2-3 years of management experience
Customer service skills
Administrative skills
Excellent verbal and written communication skills
Strong report, writing, and presentation skills
Organized, detail-oriented, and energized by multi-tasking

Nice To Haves

1-2 years of aquatic experience
Experience working with children
Experience with sales and/or sales management

Responsibilities

Lead, coach, and motivate staff to embody our Core Values and uphold brand standards
Support hiring, onboarding, training, and scheduling of team members
Oversee team performance and support growth with ongoing feedback and development
Foster a positive, team-first culture through regular meetings, coaching sessions, and team-building
Drive exceptional customer service and lead the team in meaningful guest interactions
Educate families on our swim programs and help them choose the best-fit lesson plan
Track sales metrics and implement sales goals and incentive programs
Manage class schedules in partnership with the General Manager
Support families through any service concerns or special requests
Ensure the school maintains high standards of cleanliness, safety, and professionalism
Review incident reports and implement action plans when necessary
Partner with the GM to manage the school budget and franchise reporting
Participate in grassroots marketing efforts and coordinate with local marketing support
Ensure that all staff adhere to the Aqua-Tots Core Values during all staff and customer interactions.
Maintain a high level of customer engagement and ensure overall customer satisfaction by Creating the Aqua-Tots Experience
Ensure overall school safety for staff and customers
Educate customers in the Aqua-Tots ‘Learn to Swim’ program
Sell swim lessons to meet the needs of customers
Oversee the customer experience with technology platforms
Oversee Front Desk staff in the tracking and converting of all leads
Oversee the Front Desk in responding to customer service concerns and handling any escalated issues
Follow up with customer withdrawals
Ensure all staff maintain Aqua-Tots quality and consistency in providing excellent lessons, customer service, and a clean facility
Implement sales goal incentive plan for all staff as determined by General Manager
Assist in researching labor projections and determining hiring needs
Assist in the recruiting, hiring, and onboarding of all staff
Assist in keeping training platform in order/clean (staff profiles, training completion, reporting)
Oversee the leadership development and growth of the Front Desk and Aquatic staffs
Assist in quarterly and annual reviews with all staff
Assist in ensuring all staff certifications are properly documented and current
Assist in schedules, attendance, and shift coverage for all staff
Uphold uniform expectations for each position
Build a team environment and promote the Aqua-Tots culture amongst all staff
Assist in leading and planning monthly in-service meetings
Plan and hold quarterly team-building activities
Ensure the interior and exterior of the facility adhere to the brand standard in overall appearance
Ensure the pool, pump room, and pool environment adhere to the Aqua-Tots brand standard in overall appearance, safety, and cleanliness
Review all incident reports and take appropriate action when necessary
Carry out any other tasks to support team objectives that are assigned by your leadership as required