Assistant General Manager - Unassigned

Drury Hotels•Tempe, AZ

1d•Onsite

About The Position

As experts in hotel operations creating memorable guest experiences, Drury Hotels Company’s Assistant General Manager – Unassigned support our vision, core values and goals by taking exceptional care of our team members who take exceptional care of our guests. This role is responsible for assisting and supporting hotel properties and staff in an assigned region in a variety of ways. The Assistant General Manager will provide expert leadership across all departments of the hotel, leading in providing exceptional service to guests and training, developing, and coaching team members for success. The position involves cultivating an environment of exceptional guest service at multiple properties by establishing high service standards and hiring the right team members. They will lead, coach, and develop team members across all hotel areas, showcasing experience throughout the company's portfolio. The role also involves role modeling quality assurance best practices daily, consistently meeting or exceeding quality assurance visit measurables, and delivering on key business measures of service, cost, labor controls, and team engagement through hands-on leadership, delegation, and empowerment. Critical thinking skills are essential for successfully handling challenging situations, proactively resolving issues, and demonstrating dedication to continuous improvement.

Requirements

A positive, can-do attitude required.
Minimum of one-year of supervisory experience with demonstrated leadership success.
Ability to travel up to 75%.

Nice To Haves

Bachelor’s degree in hospitality, business or related field
Hotel specific experience

Responsibilities

Assist and support hotel properties and staff in assigned region in a variety of ways.
Provide expert leadership across all departments of the hotel taking the lead on providing exceptional service to each guest and train, develop and coach team members to achieve success in their roles.
Cultivate an environment of exceptional guest service at multiple properties by establishing high service standards by hiring the right team members with the right attitude for the right position.
Lead, coach and develop team members in all areas of the hotel while showcasing experience throughout the portfolio of hotels within the company.
Role model quality assurance best practices each day with the team and consistently meet or exceed all quality assurance visit measurables.
Deliver on key business measures of service, cost and labor controls and team engagement through hands-on leadership, delegating and empowering team members.
Use good critical thinking skills to successfully handle challenging situations, proactively resolve issues and show dedication to continuous improvement.