Assistant General Manager - Unassigned

Drury Hotels • Phoenix, AZ

1d • Onsite

About The Position

Drury Hotels Company’s Assistant General Manager – Unassigned supports the vision, core values and goals by taking exceptional care of team members who take exceptional care of guests. This role is part of the Hotel Operations Leadership team and is responsible for assisting and supporting hotel properties and staff in an assigned region. The position involves providing expert leadership across all departments, ensuring exceptional guest service, and training, developing, and coaching team members. The Assistant General Manager will cultivate an environment of high service standards by hiring the right team members and will lead and develop teams across the company's portfolio of hotels. They are expected to role model quality assurance best practices, consistently meet or exceed quality assurance visit measurables, and deliver on key business measures of service, cost, labor controls, and team engagement through hands-on leadership and delegation. The role also requires strong critical thinking skills to handle challenging situations, proactively resolve issues, and demonstrate dedication to continuous improvement. Drury Hotels is a family-owned and operated hotel system with over 6,100 team members across 150 hotels in 30 states, focused on world-class hospitality excellence.

Requirements

• A positive, can-do attitude required.
• Bachelor’s degree in hospitality, business or related field preferred.
• Minimum of one-year of supervisory experience with demonstrated leadership success.
• Hotel specific experience preferred.
• Ability to travel up to 75%.

Nice To Haves

• Bachelor’s degree in hospitality, business or related field preferred.
• Hotel specific experience preferred.

Responsibilities

• Assist and support hotel properties and staff in assigned region in a variety of ways.
• Provide expert leadership across all departments of the hotel taking the lead on providing exceptional service to each guest and train, develop and coach team members to achieve success in their roles.
• Cultivate an environment of exceptional guest service at multiple properties by establishing high service standards by hiring the right team members with the right attitude for the right position.
• Lead, coach and develop team members in all areas of the hotel while showcasing experience throughout the portfolio of hotels within the company.
• Role model quality assurance best practices each day with the team and consistently meet or exceed all quality assurance visit measurables.
• Deliver on key business measures of service, cost and labor controls and team engagement through hands-on leadership, delegating and empowering team members.
• Use good critical thinking skills to successfully handle challenging situations, proactively resolve issues and show dedication to continuous improvement.

Benefits

• Flexible scheduling
• paid time off
• hotel discounts
• free room nights
• Mentorship
• cross-training
• development plans
• management training
• Medical
• dental
• vision
• prescription
• life
• disability
• Team Member Assistance Program
• Company-matched 401(k)
• Ranked among Newsweek's America's Greatest Workplaces 2025
• Quarterly bonuses (we succeed together!) based on hotel results
• This position is eligible for a semi-annual bonus based on hotel and company performance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees