Assistant General Manager, Signature Dining Restaurant

Hard Rock Hotel & Casino Ottawa • Tampa, FL

3d

About The Position

This position is responsible for assisting in the management of our property's signature gourmet steakhouse restaurant, Council Oak. This will be accomplished according to established standards to provide maximum customer service and satisfaction while achieving financial goals. Essential duties include, but are not limited to: Identifies and defines business needs and implements solutions. The solutions implemented are to result in beneficial changes in the operation of the restaurant, improvement in the restaurant's impact or interaction with customers, improvement in the restaurant's ability to reduce or contain costs or generate additional revenue. Works in conjunction with the Chef and directs the development and administration of controls for all phases of the restaurant in an economical and profitable manner while maintaining established standards. Spearheads menu item changes based on product mix reviews and guest feedback. Ensures that the restaurant supports the casino by providing outstanding service to VIP guests in the restaurant and during special events. Institutes cost control procedures, inventories and standards of performance. Counsels, guides, trains, and instructs assigned personnel in the proper performance of their duties, including kitchen personnel. Works with manual and automated systems and develops or implements procedures, formats, budgets, testing, training and documentation. Staff replacement within the guidelines of the department. Develops and implements operating standards where necessary. Communicates with management, other departments, and designated personnel to address the needs of the POS system. Provides project leadership and project management as assigned In the absence of senior F&B management provides leadership and direction for the department as required. Acts immediately on all customer complaints to insure that a correction is made whenever possible. Responsible for the back of the house operations in the absence of the room chef.

Requirements

• Three (3) years fine dining experience with at least one (1) year in management preferred.
• Advanced knowledge of wines required, sommelier background preferred.
• College degree in business or related field preferred, but may be waived with extensive experience in the field in a similar capacity.
• Experience in casino or hotel environment preferred.
• Must be familiar with financial data and cost control techniques.
• Proven ability in developing budgets and business plans.
• Proven ability in writing documentation, procedures, and training programs.
• Project management experience (writing a project plan, measuring progress, delivering results).
• Excellent interpersonal, customer service, communication, team building, and problem solving skills are required.
• Excellent verbal and written communication skills.
• Ability to coordinate multiple tasks at once.
• Ability to compile, compute, and analyze pertinent data needed for reports.
• Ability to work with the POS systems.
• Ability to negotiate and build relationships with diverse departments and casino personnel.
• Ability to implement strategic visions and plans into day-to-day operations.
• Must be able to respond calmly and make rational decisions when handling guest and employee conflicts.
• Must be able to work independently.
• Must be able to conduct conversations with customers and employees and speak distinctly and persuasively with others.
• Must be able to read, write, speak and understand English.

Nice To Haves

• Three (3) years fine dining experience with at least one (1) year in management preferred.
• Advanced knowledge of wines required, sommelier background preferred.
• College degree in business or related field preferred, but may be waived with extensive experience in the field in a similar capacity.
• Experience in casino or hotel environment preferred.

Responsibilities

• Identifies and defines business needs and implements solutions.
• Works in conjunction with the Chef and directs the development and administration of controls for all phases of the restaurant in an economical and profitable manner while maintaining established standards.
• Spearheads menu item changes based on product mix reviews and guest feedback.
• Ensures that the restaurant supports the casino by providing outstanding service to VIP guests in the restaurant and during special events.
• Institutes cost control procedures, inventories and standards of performance.
• Counsels, guides, trains, and instructs assigned personnel in the proper performance of their duties, including kitchen personnel.
• Works with manual and automated systems and develops or implements procedures, formats, budgets, testing, training and documentation.
• Staff replacement within the guidelines of the department.
• Develops and implements operating standards where necessary.
• Communicates with management, other departments, and designated personnel to address the needs of the POS system.
• Provides project leadership and project management as assigned
• In the absence of senior F&B management provides leadership and direction for the department as required.
• Acts immediately on all customer complaints to insure that a correction is made whenever possible.
• Responsible for the back of the house operations in the absence of the room chef.

Benefits

• Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 501-1,000 employees