Restaurant General Manager - Fine Dining

Nemacolin • Wharton Township, PA

5h

About The Position

The Restaurant General Manager is responsible for creating a fine dining
experience that creates and ensures a positive and memorable guest dining
experience. Will be accountable for overseeing all day-to-day operations from
planning to execution of all Forbes Five Star Standards, quality assurance,
inventory of supplies and disposable goods, forecasting business levels,
front-of-house related responsibilities. Will provide collaborative leadership
working closing with the Outlet Executive Chef in attracting and retaining top
talent, and creating a great place to work atmosphere for all Associates. This
position is a key leadership role within the Food and Beverage Department’s
management team.

Please note: we do not accept submissions from third party recruiters or
agencies.

Requirements

• Bachelor’s degree in hospitality management or 4-5 years equivalent fine dining restaurant management work experience.
• Must have proven leadership and communications skills to easily establish rapport with FOH and BOH peers and Associates.
• Excellent managerial, accounting/finance skills, and computer/systems proficiency.
• Proven track record of staff development and retention.
• Possess an outgoing professional, collaborative, and positive demeanor in all interactions.
• Be able to multi task; adapt to change; and problem solve with finesse.
• Strong organizational and time management skills.
• Must be able to speak English.
• Must be able to lift/pull/push/carry approximately 10-30 pounds.
• Must be able to stand continuously for 90-95% periods of time.

Nice To Haves

• Experience in a Forbes 4 or 5 star rated restaurant is preferred; superior customer/guest relations experience required.
• Strong wine knowledge preferred.

Responsibilities

• Direct, plan, supervise, and monitor the day-to-day operations to ensure that each dinner shift runs flawlessly from an execution and guest experience standpoint
• Working closing with Outlet Executive Chef to attract, select, and retrain top talent, and creating a positive and professional work atmosphere
• May assist Outlet Executive Chef and culinary team on menu recommendations; works closely with sommelier on wine offerings
• Develop, coach, and engage Associates to ensure teamwork, and Associate satisfaction and recognition
• Oversee weekly, monthly, and quarterly accounting for revenues and expenses
• Review resort daily financial report and respond accordingly
• Manage salaries and wages, and operating expense in-line with the approved financial plan and budget
• Ensures and reinforces Forbes Five Star are achieved and sustained
• Interact with guests utilizing Nemacolin’s brand standards, providing the guest with information about the resort, and highlighting unique features and offerings
• Owns and solves and any guest concerns or complaints in a timely and extraordinary guest-centric manner
• Train and develop staff, ensuring performance quality and memorable experiences for guests
• Coach, manage, evaluate, and provide performance feedback to a diverse, predominantly professional level staff
• Create standard operating procedures that establish clarity and consistency, drive accountability, and ensure safe operations and sound execution of all restaurant management activities
• Create work schedules to ensure adequate staffing; during dining periods is present and continuously moves through the dining room, assisting Associates when necessary, interacting with guests, and generally overseeing that the fine dining service meets/exceeds the restaurant’s standards
• Communicate all resort news to Associates as needed; conduct daily stand-up meetings with Associates/team.
• Attend all mandatory meetings within F&B department and resort.

Benefits

• Competitive compensation and comprehensive benefits offerings
• Attractive 401(k) program and paid time off
• Housing, educational, and professional development support
• Savings across resort dining, retail, spa, and experiences
• Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 251-500 employees