Assistant General Manager I Queens (Mandarin Speaking)

Elite Amenity Management•New York, NY

1d•$50,000

About The Position

Elite Amenity Management is a full-service amenity management company based in New York City. We specialize in providing residential and commercial properties with high-end, personalized amenities and services. Our team of experienced professionals delivers management, wellness services, design, and more — creating exceptional amenity experiences for every client. ELITE exists to make ordinary days feel extraordinary by transforming shared spaces into sanctuaries of health, well-being, and genuine connection through dedication and passion. We are looking for a highly motivated, hospitality-driven Mandarin-speaking Assistant Manager I Queens, to join our team. Fluency in Mandarin (spoken) is required.

Requirements

Fluency in Mandarin (spoken) is required.
1+ years' experience working in a supervisory or managerial role, preferably in a customer service setting.
Proven ability in leading and motivating a team, ensuring excellence in service and operations.
Excellent understanding of organizational effectiveness and operations management.
Strong organizational skills with the ability to effectively communicate with all levels of the organization.
Ability to adapt to a fast-paced environment and to handle situations proactively with a focus on delivering high-end service and customer satisfaction.
Ability to work flexible hours, including evenings and weekends, as necessary.

Nice To Haves

Bachelor’s degree in Business Management, Hospitality, or a related field (preferred).
Willingness to learn and adapt to new gym equipment and technologies.

Responsibilities

Oversee daily gym and facility operations, ensuring compliance with all policies, safety regulations, and Department of Health (DOH) standards.
Enforce operational policies, rules, and regulations to maintain a safe environment for gym members and their guests.
Maintain cleanliness and organization of the fitness center, including equipment, floors, and supplies (wipes, towels, sanitizer).
Perform hands-on cleaning tasks, including wiping down machines, sweeping, mopping, and maintaining the overall cleanliness of the fitness center.
Oversee cleanliness, organization, and inventory of the children’s playroom, recreational items, and lounge areas.
Inspect facilities regularly, report maintenance issues, and coordinate timely repairs of equipment and amenities.
Monitor and maintain spa, sauna, and steam room operations, including proper chemical levels and compliance with Department of Health (DOH) standards.
Manage facility maintenance, repairs, and vendor coordination.
Regularly assess and improve services and operating procedures.
Deliver exceptional, high-end customer service and provide a welcoming, professional experience for members, guests, and visitors.
Address member concerns promptly, maintain strong relationships, and resolve issues effectively.
Conduct member engagement initiatives to drive high satisfaction and retention.
Hire, train, supervise, and lead a professional, efficient team.
Schedule and coordinate daily staffing for porters and gym attendants.
Provide training sessions to ensure staff are well-versed in all necessary Department of Health (DOH) regulations and gym procedures.
Collaborate with leadership to develop and motivate the team toward excellence in service and operations.
Collaborate with managers and the team to create, develop, and implement fitness programs, pop-up classes, activities, and events that align with Elite’s standards and community preferences.
Manage and oversee private reservations for the resident lounge.
Act as a key liaison between area supervisors, board members, and building management to ensure smooth communication and effective execution of services.
Perform administrative duties, maintain accurate records, and prepare necessary reports for leadership.
Perform any other duties as assigned.