Mandarin-Speaking Escrow Administrator

SeedTrust•West Palm Beach, FL

1d•$40,000•Remote

About The Position

SeedTrust is looking to add to our growing team of professionals. This role is 100% remote and 100% impactful! At SeedTrust, we help families grow and reduce the financial stress of the escrow process. Join the leading technology-enabled escrow fund manager for egg donation and surrogacy. As the Mandarin-Speaking Escrow Administrator, you will play a pivotal role in ensuring that every interaction with SeedTrust leaves a lasting positive impression on our clients. The primary responsibility is to support the escrow department to ensure seamless and efficient operations.

Requirements

Exceptional organizational skills and attention to detail
Can inspire and motivate your team members.
Comfortable giving and receiving feedback.
Adapt to changing priorities and work effectively in a fast-paced environment.
Excel in delivering outstanding customer service.

Responsibilities

Serve as the welcoming face and voice of SeedTrust, providing exceptional customer service to all clients.
Act as a trusted advocate for our clients, addressing their inquiries, questions, and concerns
Respond to and address all customer service inquiries promptly, providing clear and accurate information to ensure a positive client experience.
Generate detailed reports for clients, intended parents, and surrogates as required, ensuring accuracy and clarity for all parties involved.
Resolve matters promptly and ensure clients feel valued and supported during all phases of their journey..
Create new surrogacy escrow accounts for intended parents and surrogates.
Help clients become proficient with our system by guiding them through account setup, portal navigation, and connecting with the escrow team
Assist in email inbox maintenance and delegating tasks across team members.