Assistant General Manager, Social/Event Captain

Five Iron Golf Seattle LLC•Seattle, WA

About The Position

Backed by Callaway Golf and Danny Meyer’s Enlightened Hospitality Investments, Five Iron blends world-class technology with hospitality-driven service across its sports bars, restaurants, and entertainment venues. With 35 locations open and more than 50 in the pipeline worldwide, the brand is expanding its reach while remaining rooted in innovation, inclusivity, and community connection. The Assistant General Manager/Event Captain leads the on-site execution of all events while also serving as a floor leader for the social business. This role is responsible for driving revenue, coaching staff, managing guest experience standards, and ensuring operational excellence across events, leagues, simulator rentals, and food & beverage. This is a hands-on leadership role with direct ownership of guest satisfaction, team performance, and revenue growth.

Requirements

3–5+ years of event, hospitality, or operations leadership experience
Proven ability to lead teams and deliver high-touch guest experiences
Strong communication, organization, and problem-solving skills
Customer-first mindset with sales and service instincts
Ability to work nights, weekends, and holidays
Ability to lift up to 50 lbs and stand for long periods
Passion for hospitality; golf knowledge is a plus

Responsibilities

Drive revenue in simulator rentals, food & beverage, leagues, and events.
Coach and evaluate staff performance; support hiring, onboarding, and training.
Set and uphold service standards across all guest touchpoints.
Oversee daily social operations: leagues, sims, events, F&B, and facilities flow.
Build relationships with guests and community partners to drive loyalty and repeat visits.
Actively manage labor, costs, and service efficiency.
Maintain strong product knowledge across golf tech, leagues, memberships, food, and beverage.
Support local marketing initiatives and P&L performance.
Ensure compliance with health, safety, and alcohol service regulations.
Support opening and closing duties as needed
Lead on-site execution of all events, including guest greetings, space setup, timelines, issue resolution, and financial close-out.
Ensure contracted services are delivered and exceed expectations.
Manage simulators and event spaces per contract requirements.
Train, schedule, and coordinate event staff.
Partner with kitchen and bar teams to ensure timely, high-quality service.
Conduct active guest check-ins and resolve concerns in real time.
Drive event extensions, add-ons, and repeat business.
Provide post-event feedback to Sales to improve return bookings.
Manage event inventory and supplies.
Attend weekly BEO meetings and support the Event Sales Manager with admin needs.