Event Captain All NYC Locations

Five Iron Golf NYC LLC•New York, NY

2d•$13 - $15

About The Position

Backed by Callaway Golf and Danny Meyer’s Enlightened Hospitality Investments, Five Iron blends world-class technology with hospitality-driven service across its sports bars, restaurants, and entertainment venues. With 35 locations open and more than 50 in the pipeline worldwide, the brand is expanding its reach while remaining rooted in innovation, inclusivity, and community connection. The Event Producer at Five Iron ensures the team delivers an elevated experience for events of all sizes and delivers on the Five Iron promise of Best-in-Class Events. Outside of events, this role also goes beyond simply taking orders for guests, guiding guests through the menu and offering recommendations that elevate both the dining and gaming experience and the overall guest satisfaction, while also driving sales.

Requirements

Prior experience in managing and/or coordinating events.
Strong customer service skills.
Strong verbal and written communication skills.
A customer-centric approach.
Upbeat energy, enthusiasm, and a positive attitude.
Ability to collaborate with diverse teams and work in a fast-paced environment.
Exceptional organizational skills and the ability to manage multiple tasks.
Ability to work flexible hours, including nights and weekends.
Ability to lift up to 50 lbs and stand, walk, and bend for long periods of time.
Ability to obtain proper licensing and/or certifications for the location.

Nice To Haves

Server and/or hospitality experience encouraged but not required.
Passion for golf and an understanding of the game’s rules are strongly encouraged.

Responsibilities

Provide an elevated event experience by leading on-site execution, including guest greetings, space preparation, issue resolution, and financial closing.
Ensure positive customer experiences and successful delivery of contracted services for events.
Manage simulators and event spaces according to contract requirements.
Oversee event timelines to ensure organized and timely activities.
Train and coordinate with staff in various roles to provide a premium event experience.
Collaborate with kitchen staff to ensure food meets customer expectations.
Purchase and manage event-related inventory.
Support the Event Sales Manager with administrative tasks.
Attend weekly meetings to review banquet event orders.
Provide feedback to the Sales team to enhance return business.
Collaborate with stakeholders to create additional events and experiences for Five Iron customers.
Contribute ideas for improving event experiences and increasing revenue.
Follow Five Iron standards for guest engagement, including prompt drink service, upselling techniques, and contributing to a lively atmosphere.
Accurately take food and drink orders.
Serve food and beverages in a timely and courteous manner.
Maintain extensive knowledge of food and beverage offerings; present menus, answer questions, and make recommendations.
Monitor guests' experience and promptly address any concerns.
Use point-of-sale terminals to enter orders and process payments accurately.
Ensure golf simulators, tables, chairs, and surrounding areas are clean and presentable.
Actively check in with guests throughout their booking to ensure satisfaction and address any concerns.
Maintain up-to-date knowledge of technology, products, and promotions.
Follow health and safety regulations regarding food handling, alcohol service, and cleanliness.
Verify guests' legal drinking age.
Assist with closing duties as needed.