Assistant General Manager - Catering & Events (2438)

Fresco•Madison, WI

18d•$65,000 - $70,000

About The Position

Catering a Fresco, the exclusive food and beverage partner of Overture Center for the Arts, is seeking an experienced and hospitality-focused Assistant General Manager to lead our catering and private events operations. This role works in close partnership with the Director of Operations and alongside a second Assistant General Manager who oversees performance-related service, Broadway/show support, and lobby operations. Your focus will be weddings, corporate events, nonprofit galas, private dinners, and full-building special events including backstage services. You’ll coordinate event logistics from planning through execution, manage teams during service, and ensure seamless communication with clients and internal partners. This role is hands-on, detail-oriented, and essential to maintaining the high standard of service expected at Overture Center events. If you excel at multitasking, love bringing events to life, and thrive in a dynamic environment, this position offers the opportunity to make a meaningful impact across a wide range of events.

Requirements

2–4 years of management or supervisory experience in catering, banquets, events, or high-volume F&B operations.
Demonstrated ability to execute multiple simultaneous events with strong attention to detail.
Excellent communication and leadership skills; comfortable interacting with clients and managing large teams.
Strong operational and logistics skills with experience working from BEOs and event plans.
Ability to work a flexible schedule, including nights and weekends aligned with event volume.
ServSafe and Responsible Seller certifications (or ability to obtain within 90 days).
Excellent communication skills, strong interpersonal and conflict resolution skills
2 or more years of management experience
Experience in leading teams of 15 or more employees is preferred
Obtain a ServSafe certificate within 90 days of employment.

Responsibilities

Lead the catering and event operations, ensuring exceptional execution across weddings, receptions, corporate events, and special functions.
Work closely with the Director of Operations to ensure alignment on standards, staffing, and financial performance.
Partner with the Assistant General Manager – Venue & Performance Operations to coordinate shared resources, staffing, communication, and overall guest experience.
Manage event logistics including setups, timelines, staff coordination, and service flow.
Serve as a primary contact for clients before and during events; ensure details in BEOs are executed flawlessly.
Assist with hiring, training, coaching, scheduling, and performance management of a team of 40+ FOH and BOH staff.
Support inventory, cost control, and labor management.
Maintain operational systems and documentation including BEOs, production plans, checklists, and post-event recaps.
Lead floor operations during events, modeling strong hospitality and problem-solving.