Assistant Front Office Manager-Hotel Effie

Sandestin Investments LLC•Miramar Beach, FL

About The Position

At Hotel Effie, you’re not just managing operations—you’re shaping memorable luxury experiences. As part of the Marriott Autograph Collection, you’ll gain access to world-class brand standards, career growth opportunities, and the chance to lead within one of the most exciting hospitality environments on the Emerald Coast. Position Overview Elevate your hospitality career at Hotel Effie, one of the Emerald Coast’s premier luxury destinations. As the Assistant Front Office Manager, you will play a key leadership role in delivering exceptional guest experiences while supporting the daily operations of the Front Office. This is an exciting opportunity to inspire a high-performing team, uphold luxury service standards, and grow within the Marriott Autograph Collection portfolio. If you thrive in a fast-paced, upscale environment and are passionate about personalized service, attention to detail, and team development, this role is for you.

Requirements

Minimum 3–5 years of progressive Front Office or Guest Services experience in a full-service hotel
Supervisory or leadership experience required
Strong interpersonal, communication, and problem-solving skills
Ability to multitask and prioritize effectively in a high-volume environment
Proficient in Microsoft Office and hotel management systems
Flexible schedule required, including nights, weekends, and holidays
Ability to stand for extended periods (8+ hours per shift) while overseeing front desk operations
Frequent walking throughout the property to support staff and respond to guest needs
Ability to lift and carry up to 25 pounds (luggage, packages, supplies)
Ability to bend, stoop, kneel, and reach when assisting guests or accessing storage areas
Ability to move quickly and respond appropriately during guest service or operational emergencies
Ability to work long and varied shifts, including early mornings, late evenings, weekends, and holidays
Sustained mental focus and multitasking ability during high guest volume periods
Ability to operate computers, phones, and office equipment for extended periods, transitioning between sitting and standing

Nice To Haves

Luxury or upscale hotel experience strongly preferred
Marriott systems experience preferred

Responsibilities

Support the daily operations of the Front Desk, ensuring a seamless guest experience from arrival to departure
Lead by example in delivering warm, anticipatory, and personalized service
Respond promptly and professionally to guest requests, concerns, and service recovery situations
Anticipate guest needs and proactively resolve issues in alignment with hotel policies
Assist with hiring, onboarding, training, coaching, and performance management of Front Office team members
Prepare and manage team schedules based on occupancy forecasts and business levels
Monitor room inventory, daily sales, rate variances, and occupancy reports to help maximize revenue
Ensure proper use of property management systems, guest service platforms, and communication tools
Monitor cash handling procedures and ensure compliance with credit card and accounting policies
Oversee Lost & Found procedures, guest packages, and mail handling
Provide elevated service to VIP guests and manage special requests with precision
Assist with guest check-ins and check-outs, including billing accuracy and payment processing
Partner with Housekeeping, Engineering, Accounting, and other departments to ensure smooth operations
Conduct regular team meetings and maintain open communication with leadership
Ensure adherence to safety standards, emergency procedures, and Hotel Effie service expectations
Maintain thorough knowledge of room types, amenities, packages, promotions, and local attractions