Hotel Front Office Manager
About The Position
We are excited to announce that we are under new management and currently hiring motivated, reliable team members to join our refreshed and growing team! The Embassy Suites Boston/Waltham invites you to experience the best of Boston Massachusetts and surrounding areas! Our property is a true reflection of the city, filled with strong community and creativity throughout the halls. We are excited to welcome talented and highly motived individuals who have our passion for excellence. The Front Office Manager oversees all front desk operations to ensure exceptional guest service, smooth daily operations, and a positive workplace environment. This role is responsible for leading the front desk team, managing guest relations, and maintaining high standards of hospitality and efficiency. Hilton experience not required but preferred.
Requirements
- Previous hotel front desk or hospitality leadership experience required.
- Strong communication, multitasking, and problem-solving skills.
- Proficiency in hotel PMS systems and Microsoft Office.
- Ability to remain calm and professional in high-pressure or guest-related situations.
- Strong leadership and team-building abilities.
- Ability to stand for long periods.
- Ability to lift up to 25 lbs as needed.
Nice To Haves
- Hilton experience not required but preferred.
Responsibilities
- Supervise and support all front desk staff, including scheduling, training, and performance management.
- Ensure outstanding guest service by responding to guest inquiries, resolving issues, and maintaining a welcoming atmosphere.
- Oversee daily operations such as check-ins, check-outs, reservations, and room assignments.
- Collaborate with housekeeping, maintenance, and other hotel departments to ensure guest readiness and smooth communication.
- Monitor front office budgets, expenses, supplies, and revenue reports.
- Maintain procedures for cash handling, billing accuracy, and security of guest information.
- Uphold hotel policies and standards, ensuring compliance with brand and service requirements.
- Assist with hiring, onboarding, and coaching team members to support professional growth and productivity.
- Handle VIP guests, group arrivals, and special requests with professionalism and care.
- Identify opportunities for service improvements and implement process enhancements.
Benefits
- Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays.
- Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
