Assistant Front of House Manager

Park Restaurant and Bar•Columbia, MO

12d•$28

About The Position

At Park, we will not settle for anything less than an exceptional guest experience! As our Assistant Front of House Manager, you are responsible for the quality of service provided to all our guests! You will create a positive team environment among all our FOH staff (bartenders, servers and hosts), providing them with continuous mentor-ship and training. You will also touch tables to ensure guest satisfaction as well as plan and execute marketing strategies and events. This position requires no less than 20 hours per week, with the potential to work up to 32 hours if the need arises.

Requirements

1+ years experience managing servers, sales or CS employees.
1+ years experience at a fine dining or upscale casual restaurant (fast food experience will not be counted)
High energy, outgoing, positive leader!
Able to read, write and communicate effectively
Be able to work in a standing position for long periods of time.
Be able to reach, bend, stoop and frequently lift up to 50 pounds.
Ability to fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the restaurant, employees, and guests.

Nice To Haves

Bachelors degree in progress

Responsibilities

Ensure that all guests feel welcome and are given responsive, friendly and courteous service at all times
Handle all guest issues as they arise, resolving all conflicts professionally while providing the highest level of customer service possible
Oversee the coaching, training and management of front of house staff/service staff
Act as a liaison between the front of house and back of house to ensure smooth and flawless execution of guests' service
Create and execute marketing strategies to increase foot traffic; hosting weekly social events and managing social media posts.
Ensure that all food and products are consistently prepared and served according to the restaurant’s quality standards
Work as a team with other Managers to achieve Park's sales goals and create an exceptional guest experience
Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies
Work with other managers to make employment and termination decisions
Fill in where needed to ensure guest service standards and efficient operations
Ensure that all equipment is kept clean and kept in excellent working condition
Adequately monitor and schedule staff based upon sales metrics and guest traffic; ensure that both labor cost objectives and adequate staffing for exceptional service are achieved.