Assistant Food & Beverage Manager

Heritage Hotels & Resorts • Santa Fe, NM

6d

About The Position

About Heritage Hotels & Resorts Heritage Hotels & Resorts is New Mexico’s premier locally owned hospitality group, built on a deep respect for culture, place, and people. Our luxury hotels and award-winning restaurants are rooted in authentic storytelling, exceptional service, and community pride. We care for our guests, our team, and our neighborhoods with the same intention. If you lead with heart and believe hospitality can make a meaningful impact, we invite you to join the Heritage family. Why This Role Matters We are seeking an Assistant Food & Beverage Manager who plays a key role in bringing our food and beverage vision to life through daily execution, team leadership, and elevated service delivery. This role matters because it ensures consistency where it counts most—on the floor, in real time, and in every guest interaction. As a direct partner to the Food & Beverage Manager, this position supports operational excellence across outlets while reinforcing service standards, team engagement, and financial discipline. Through hands-on leadership and attention to detail, the Assistant Food & Beverage Manager helps create seamless experiences, develops strong teams, and ensures every outlet reflects the quality and care expected in a luxury hotel environment. What You’ll Do Support daily operations across food and beverage outlets including restaurants, bars, lounges, and in-room dining to ensure consistent service execution Act as a visible, hands-on leader on the floor, guiding teams and supporting service during peak periods Partner with the Food & Beverage Manager to execute operational strategies, service initiatives, and outlet goals Assist in monitoring staffing levels and support scheduling alignment based on business needs and volume Uphold service standards, presentation expectations, and operational procedures across all outlets Support financial performance by assisting with labor management, cost control initiatives, and inventory practices Collaborate with culinary leadership to ensure proper food execution, timing, and presentation standards Reinforce compliance with food safety, sanitation, and alcohol service regulations Assist with recruitment, onboarding, and training of team members, ensuring a strong and consistent service culture Provide ongoing coaching, feedback, and performance support to outlet teams Address guest needs and concerns promptly, ensuring service recovery aligns with hotel expectations Support coordination of group dining, events, and outlet activations in partnership with Sales and Events teams Maintain organization and cleanliness of all outlet spaces, service areas, and back-of-house environments Ensure proper use and care of equipment, tools, and company assets Model professional appearance and conduct consistent with hotel standards Perform other related duties as assigned

Requirements

• Strong leadership presence with the ability to support and guide teams in a fast-paced, guest-facing environment
• Excellent interpersonal and communication skills with the ability to engage guests and team members professionally
• Solid understanding of restaurant and bar operations within a hotel or upscale hospitality setting
• Ability to support financial performance through labor awareness, cost control, and operational efficiency
• Strong organizational skills with the ability to manage multiple priorities and shifting demands
• Problem-solving mindset with the ability to make sound decisions in real time
• Proficiency in point-of-sale systems and basic operational technology
• Knowledge of food safety standards and responsible alcohol service practices
• Ability to remain poised and professional in high-volume environments
• Flexibility to work varied schedules including evenings, weekends, and holidays
• Bachelor’s degree in Hospitality Management, Hotel & Restaurant Management, Business Administration, or related field preferred.
• 1+ years of progressive leadership experience in food and beverage operations within a full-service hotel or upscale hospitality environment.
• Demonstrated experience managing multiple outlets simultaneously.
• Food safety certification required (or ability to obtain upon hire).
• New Mexico alcohol service certification required (or ability to obtain upon hire).

Responsibilities

• Support daily operations across food and beverage outlets including restaurants, bars, lounges, and in-room dining to ensure consistent service execution
• Act as a visible, hands-on leader on the floor, guiding teams and supporting service during peak periods
• Partner with the Food & Beverage Manager to execute operational strategies, service initiatives, and outlet goals
• Assist in monitoring staffing levels and support scheduling alignment based on business needs and volume
• Uphold service standards, presentation expectations, and operational procedures across all outlets
• Support financial performance by assisting with labor management, cost control initiatives, and inventory practices
• Collaborate with culinary leadership to ensure proper food execution, timing, and presentation standards
• Reinforce compliance with food safety, sanitation, and alcohol service regulations
• Assist with recruitment, onboarding, and training of team members, ensuring a strong and consistent service culture
• Provide ongoing coaching, feedback, and performance support to outlet teams
• Address guest needs and concerns promptly, ensuring service recovery aligns with hotel expectations
• Support coordination of group dining, events, and outlet activations in partnership with Sales and Events teams
• Maintain organization and cleanliness of all outlet spaces, service areas, and back-of-house environments
• Ensure proper use and care of equipment, tools, and company assets
• Model professional appearance and conduct consistent with hotel standards
• Perform other related duties as assigned

Benefits

• Competitive pay and comprehensive benefits including a 25% match for 401k!
• Generous employee discounts across Heritage Hotels, restaurants, spa and retail!
• Enjoy complimentary meals during scheduled work shifts!
• Free employee parking!
• Growth and development opportunities!
• Inclusive, people-first culture!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 101-250 employees