SP - Assistant Floor Manager

LMLC OPERATIONS LLC•Big Sky, MT

About The Position

We are seeking a motivated and service-driven Assistant Floor Manager to support the daily front-of-house operations within a fast-paced, private club environment. This role is instrumental in delivering exceptional member and guest experiences while supporting leadership in executing service standards, training Associates, and maintaining a seamless dining operation. The Assistant Floor Manager serves as a visible presence on the floor, ensuring service excellence, supporting team performance, and stepping into leadership responsibilities as needed. This position is designed as a growth opportunity for emerging leaders in Food & Beverage. The Assistant Floor Manager maintains a professional appearance and demeanor at all times and leads by example through active floor engagement. Working closely with the Restaurant Manager, Chef De Cuisine, Executive Chef, and front-of-house team, this role supports service execution, Associate development, and operational consistency. You will play a key role in ensuring that service standards are upheld, member needs are anticipated, and daily operations run smoothly. This position requires a hands-on approach, with the ability to pivot between leadership and service responsibilities throughout each shift.

Requirements

High School Diploma or equivalent required; degree in hospitality or related field preferred
1–2 years of Food & Beverage experience, preferably in a high-end restaurant, resort, or private club environment
Prior supervisory or lead experience preferred
Strong interpersonal and communication skills with a service-first mindset
Ability to remain calm and effective in a fast-paced, high-expectation environment
Working knowledge of POS systems and basic Microsoft Office tools
Strong attention to detail and commitment to operational excellence
Team-oriented with a proactive and positive approach
This position requires walking and standing for the majority of the working day. Must be able to stand and maintain well-paced mobility for up to 6 hours. Must be able to lift up to 25 lbs and perform bending, stooping, squatting, stretching, grasping, writing, sitting, walking, repetitive motions, and climbing as needed to fulfill job tasks.

Responsibilities

Actively circulate the dining room and bar areas to ensure exceptional service standards are consistently delivered
Serve as a primary point of contact for member and guest needs, resolving concerns promptly and professionally
Lead by example through hands-on service support, including serving, running food, bussing, and assisting with seating as needed
Monitor pace of service, table turns, and overall flow of the dining experience
Support the Restaurant Manager in supervising, coaching, and motivating front-of-house Associates
Assist with onboarding and training of new hires, reinforcing service standards and club expectations
Participate in and occasionally lead pre-shift meetings, ensuring clear communication of daily priorities
Provide real-time feedback to Associates to drive performance and consistency
Assist in maintaining cleanliness, organization, and presentation standards across all dining and bar areas
Support inventory management, including monitoring par levels, restocking supplies, and communicating needs to leadership
Ensure proper setup and breakdown of service areas in alignment with club standards
Follow and enforce all health, safety, and sanitation regulations
Assist with scheduling support and shift coverage coordination as directed by the Restaurant Manager
Support basic reporting needs, including shift notes, service feedback, and operational observations
Communicate member feedback and operational opportunities to leadership in a timely manner