SP - Golf & Skier Services Manager

LMLC OPERATIONS LLC•Big Sky, MT

About The Position

The Golf & Skier Services Manager is responsible for the management and operation of the Spanish Peaks Mountain Club the day-to-day functions that align with the department’s long-term goals and objectives, provide excellent customer service, and actively contribute to the department requirements and standards.

Requirements

High school or equivalent education required, Bachelor’s degree preferred.
One to two years’ experience in a luxury club preferred
Two to three years’ experience in a supervisory or higher level role.
Strong passion for and emphasis on member and guest service
Exceptional member and guest recovery skills
Must possess a can do, positive attitude and team spirit
Must be willing to participate in a learning environment
Must integrate company values throughout all interactions
Must be dependable and available to work within the club on weekends, nights and/or holidays based on business demands

Responsibilities

Complete store & course operational requirements by assisting with scheduling and assigning associates in conjunction with Ski & Golf Services leadership; following up on work results.
Manage golf cart cleanliness, maintenance and storage.
Communicate with golf cart repair companies for necessary maintenance.
Organize member and guest bag storage.
Train new associates on proper ski & golf operations to ensure excellent personalized member and guest satisfaction, including but not limited to: ensuring cleanliness of all golf and ski areas, informing groups of rules of the course, maintaining adequate supply of golf and ski supplies, and ensuring proper storage of gear.
Storage and use of range balls, tees, scorecards, etc.
Keep track of supplies, ordering and maintain proper par stocks
Manage winter ski and boot storage -Use Easyrent program for storage.
Conduct daily shift line up and lead day-to-day operations for outside staff.
Train and mentor all new and existing associates on proper ski & golf operations to ensure excellent member satisfaction.
Responsible for management of inventory includes inventory controls, re-orders, and working within budget guidelines.
Maintain store staff by recruiting, selecting, orienting, and training employees.
Maintain store results by coaching and counseling associates.
Other duties may be assigned.