Assistant Facility Manager

AAA-The Auto Club Group•Matthews, NC

16h•$55,000 - $70,000

About The Position

We are looking for a dependable and driven Assistant Manager to support the daily operations of our automotive repair facility. The Assistant Manager will work closely with the Facility Manager to ensure efficient shop workflow, maintain high levels of customer satisfaction, and assist in leading a team of technicians and service staff. This role requires strong organizational skills, leadership ability, and a customer-first mindset, as well as a solid understanding of automotive service operations.

Requirements

High School diploma, GED, or Technical school graduate/certification
Must possess a valid driver’s license
1 year or more working with auto/truck systems and technical resources
Demonstrates a results-focused bias for action
Analyzes financial information to evaluate strategic opportunities and options
Manages effective teams and partnerships
Works well with individuals and groups to achieve common goals
Offers objective review of facts and options to make logical business decisions; forward thinking with organizational goals in mind
Keenness and quickness in understanding business risks and opportunities
Achieves goals through effective and appropriate interaction with leaders, peers, employees, partners, and contacts
Ability to work effectively in a busy environment, interacting with people and dealing with difficult situations

Nice To Haves

Bachelor’s Degree preferred.
Previous supervisory or management and/or project management experience.
Customer service and sales experience.

Responsibilities

Assist the Facility Manager in overseeing daily shop operations, including scheduling, workflow management, and customer service.
Support the recruitment, training, and development of technicians and service staff.
Monitor shop performance, including productivity, efficiency, and profitability.
Help manage parts inventory, equipment, and facility maintenance needs.
Ensure compliance with company policies, safety standards, and industry regulations.
Communicate effectively with customers, providing clear updates, resolving concerns, and ensuring satisfaction.
Assist with financial performance tracking, including labor costs, sales goals, and service metrics.
Step in as acting manager when the Facility Manager is unavailable.
Foster a positive, team-oriented work environment that encourages growth and accountability.