Assistant F&B Manager

HEI Hotels and Resorts • Old Greenwich, CT

8d • $65,000 - $70,000

About The Position

The Assistant Food & Beverage Manager supports the daily operations of the restaurant, outlets, and banquet functions, ensuring exceptional service, operational efficiency, and compliance with company standards. This role works closely with the Outlets and Banquet teams to deliver high-quality guest experiences while leading, developing, and supporting team members across multiple service areas.

Requirements

• More than two years of post-high school education.
• Two years of full employment in a related position with this company or other organization(s).
• Hotel experience preferred.
• Requires thorough knowledge of the restaurant/hotel practices and procedures in order to perform non-repetitive analytical work.
• May require knowledge of policies and procedures and the ability to determine course of action based on these guidelines.
• Supervision/ management communication skills are required.
• Requires ability to investigate and analyze current activities or information and make logical conclusions and recommendations.
• Ability to make occasional decisions which are generally guided by established policy and procedures.
• Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
• Effective verbal and written communication skills.
• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Nice To Haves

• Hotel experience preferred.

Responsibilities

• Manage the day-to-day operations of the restaurant and room service for breakfast, lunch and dinner periods as directed by the Outlets Manager.
• Interview, hire, train, develop, recommend performance evaluations, resolve problems, and recommend discipline and/or termination when appropriate of staff members.
• Retain and motivate associates within the various outlets.
• Supervise the setup of function rooms to include placement of linens, silver, China, and glassware.
• Visually inspect function rooms and equipment prior to functions for cleanliness, proper inventory, and set up.
• Supervise clean-up of function room and proper breakdown and storage of equipment.
• Assist with the implementation of company programs and manage the operations of the Restaurant, Room Service, Market, Cinema and Banquets as required to ensure compliance with LSOPs and SOPs, safety regulations and federal, state and local regulations to ensure an optimal level of service, quality and hospitality are provided to the guest(s).
• Investigate and analyze current activities or information and make logical conclusions and recommendations.
• Ability to make decisions based on established policy and procedures.
• Forecast, implement, monitor, control and report on the various outlet budgets and their components (labor costs, food costs, beverage costs, supplies, equipment, etc...) to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service.
• Respond to customer trends, needs, issues, comments, and problems to ensure a quality experience and enhance future sales prospects.
• Monitor and control the maintenance/sanitation of the various outlet areas and equipment to protect the assets, comply with regulations and ensure quality service.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Benefits

• HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!
• For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed.
• Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off.
• HEI also provides pet insurance through the ASPCA.
• For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans.
• Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.
• Specific details and eligibility of these programs vary by location and employment status.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees