Assistant Executive Housekeeper - Mandalay Bay

MGM Resorts International

6d • Onsite

About The Position

As the Assistant Executive Housekeeper at Mandalay Bay, you’ll lead and inspire a hardworking team to uphold the highest standards of cleanliness and presentation throughout the property. Your leadership, attention for detail, and ability to thrive in a dynamic environment will help ensure every guest enjoys a seamless and memorable stay from the moment they arrive. This is your opportunity to make a lasting impact one perfectly prepared room at a time.

Requirements

• 2+ years of prior relevant experience in housekeeping
• Must be 21 years of age or older

Nice To Haves

• 2+ years of prior relevant supervisory experience is preferred
• Experience working within or managing employees using a collective bargaining agreement is preferred

Responsibilities

• Manages assigned operational functions consistent with the strategic plan/vision for the department, the division, and the property.
• Manages the delivery and measurement of guest service standards within Housekeeping, consistent with the company’s established guidelines/standards
• Manages Human Resources responsibilities for Housekeeping
• Works closely in mentoring/coaching Housekeeping Floor Managers in additional tasks/responsibilities to optimize advancement opportunities available for subordinate staff
• Assumes full responsibilities of the Executive Housekeeper in his/her absence
• Promotes and develops team-oriented philosophy, stressing the importance of providing unparalleled commitment to excellence in service
• Manages accountability processes for division; ensures compliance with budgetary guidelines, company policies, established departmental guidelines/standards, and legal requirements
• Manages short and long-term departmental objectives. Monitors, documents, and notifies Executive Housekeeper of any problems that may impact/jeopardize the achievement of current and future departmental objectives
• Continuously evaluates staffing levels in accordance with business demands, providing recommendations for adjustments whenever possible
• Responds to guest service interactions in a professional and timely manner, achieving positive guest/problem resolution
• Inspects prescribed number of rooms on a daily basis to ensure Housekeeping Floor Managers and Guest Room Attendants are conforming to sanitation requirements and established standards. Works closely in training Housekeeping Floor Managers to ensure room inspections are in accordance with quality assurance standards
• Represents management at unemployment hearings, union grievances, arbitrations, and various meetings, when necessary

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed