Assistant Dock Master (Seasonal)

The Hinckley Company•Stevensville, MD

About The Position

Since 1928, Hinckley Yachts has continued to push boundaries of what’s possible on the water. Our heritage is built on bold ideas, uncompromising craftsmanship, and a relentless pursuit of excellence—principles that guide every yacht we design and every customer experience we deliver. Joining our team means stepping into an environment where precision, curiosity, and initiative are celebrated. Here, your work doesn't just support a legacy—it helps shape the future of yachting. Are you a customer-focused leader who thrives in a fast-paced marina environment? We are seeking an Assistant Dockmaster to support daily operations and help deliver an exceptional boater experience. This is a hands-on, customer-facing role that plays a key part in upholding our marina’s outstanding reputation.

Requirements

Customer service experience preferred
Experience handling money and performing basic cash reconciliations preferred
VHF radio experience a plus
Familiarity with Microsoft Office preferred
Strong organization and multitasking abilities
Excellent communication and leadership skills
Ability to work in a fast-paced, team-oriented environment

Responsibilities

Serve as a daily leader and guide for the Dock Staff—supporting tasks, answering questions, and ensuring smooth operations.
Work closely with the Dockmaster as their first line of communication and assist with administrative responsibilities.
Greet customers, take phone calls, answer questions, and ensure every boater receives a first-class experience.
Manage transient boater reservations and provide accurate information on marina services and Hinckley offerings.
Assist with daily marina tasks including dock walks, trash removal, facility inspections, and vessel tie-ups.
Oversee safe fuel handling procedures, fuel sales, and daily reconciliation.
Conduct routine property walks with the Dockmaster to identify and address issues.
Help schedule staff and coordinate daily task rotations.
Participate in regular meetings with the Dockmaster to share ideas for improving guest experiences.
Prepare for high-volume weekends to ensure seamless operations.
Work both independently and as part of a close-knit team