Student Success & Experience, Assistant Director

University of Saint Joseph•West Hartford, CT

About The Position

The Assistant Director for Student Success & Experience supports institutional goals related to student persistence, retention, and graduation by coordinating programs, initiatives, and interventions that promote holistic student success. Reporting to the Dean of Student and Campus Life, this position works collaboratively across campus partners to remove barriers to success, enhance engagement, and support students through key transition points. Student Success & Retention Initiatives Design, implement, and assess student success initiatives that support retention, persistence, and timely degree completion. Coordinate early intervention and outreach efforts for students experiencing academic, personal, financial, or engagement-related challenges. Partner with academic advising, faculty, and support services to promote coordinated care and shared responsibility for student success. Coordinate bi-weekly meetings with Student Financial Services, Bursar and other campus partners. Student Support & Case Coordination Serve as a point of contact for students navigating complex challenges and connecting them to appropriate campus resources. Server as a member of the University’s Campus Assessment Team (CAT) Serve as a member of the University’s Threat Assessment Team (TAT) Participating in student support, care, and enrollment management committees focused on proactive and responsive student outreach. Monitor student progress and engagement indicators to identify trends and recommend targeted interventions. Transition & Engagement Support Support key transition points including new student orientation, first-year experience, and continued engagement of continuing students. Develop programming that reinforces academic success skills such as time management, help-seeking behaviors, and campus connection. Collaborate with student organizations and campus partners to ensure engagement opportunities align with student success outcomes. Assessment, Data & Continuous Improvement Collect, analyze, and report on student success and engagement data to inform decision-making and program refinement. Support the development of metrics and dashboards related to retention, persistence, and student engagement. Prepare reports and recommendations for Cabinet related to program effectiveness and student success trends. Collaboration & Campus Partnerships Work closely with academic schools, accessibility services, advising, residence life, counseling and psychological services, and enrollment management to support integrated student success strategies. Serve on University committees and working groups related to student success, retention, and campus climate. Support institution-wide initiatives aligned with strategic plans and accreditation priorities. Supervision & Operational Support Support operational functions including program logistics, budget oversight, and policy implementation. Ensure compliance with university policies and applicable regulations. Other Duties Participate in evening and weekend programs as needed to support student success initiatives. other responsibilities as assigned.

Requirements

Master’s degree in Higher Education, Student Affairs, Counseling, Education, or a related field.
3-5 Years experience supporting student success, retention, advising, case management, or related functional areas.
Strong organizational skills and attention to detail.
Able to function independently while operating effectively within a team environment.
Possess solid general computer skills, including ability to work in a Windows environment. Familiarity with specific applications used by the University/Department a plus.
Excellent oral and written skills and ability to communicate comfortably with students, colleagues, and external constituents.
Demonstrated ability to handle complex and multiple tasks in a professional and efficient manner.
Exhibits a high level of professionalism, leadership, creative problem solving, diplomacy, negotiation and sales skills, and the ability to manage complex projects with minimal supervision.
Professional, courteous demeanor and appearance; ability to engage positively and work professionally with students, faculty, staff and administration and represent the University professionally to the public.
Commitment to the mission of the University of Saint Joseph.
Physical ability to perform essential functions of the position, with or without reasonable accommodation.

Nice To Haves

Experience with student success technologies (early alert systems, Slate, Jenzabar, and Maxient).
Experience with assessment, data analysis, and reporting.

Responsibilities

Design, implement, and assess student success initiatives that support retention, persistence, and timely degree completion.
Coordinate early intervention and outreach efforts for students experiencing academic, personal, financial, or engagement-related challenges.
Partner with academic advising, faculty, and support services to promote coordinated care and shared responsibility for student success.
Coordinate bi-weekly meetings with Student Financial Services, Bursar and other campus partners.
Serve as a point of contact for students navigating complex challenges and connecting them to appropriate campus resources.
Server as a member of the University’s Campus Assessment Team (CAT)
Serve as a member of the University’s Threat Assessment Team (TAT)
Participating in student support, care, and enrollment management committees focused on proactive and responsive student outreach.
Monitor student progress and engagement indicators to identify trends and recommend targeted interventions.
Support key transition points including new student orientation, first-year experience, and continued engagement of continuing students.
Develop programming that reinforces academic success skills such as time management, help-seeking behaviors, and campus connection.
Collaborate with student organizations and campus partners to ensure engagement opportunities align with student success outcomes.
Collect, analyze, and report on student success and engagement data to inform decision-making and program refinement.
Support the development of metrics and dashboards related to retention, persistence, and student engagement.
Prepare reports and recommendations for Cabinet related to program effectiveness and student success trends.
Work closely with academic schools, accessibility services, advising, residence life, counseling and psychological services, and enrollment management to support integrated student success strategies.
Serve on University committees and working groups related to student success, retention, and campus climate.
Support institution-wide initiatives aligned with strategic plans and accreditation priorities.
Support operational functions including program logistics, budget oversight, and policy implementation.
Ensure compliance with university policies and applicable regulations.
Participate in evening and weekend programs as needed to support student success initiatives.
other responsibilities as assigned.