Assistant Director of Case Management

RWJBarnabas Health•Lakewood, NJ

44d

About The Position

The Assistant Director of Case Management provides critical support to the Director in the overall management and operations of the Case Management Department. This role will play a key role in ensuring the efficient and effective delivery of patient care through clinical, operational, and leadership support.

Requirements

If RN, BSN degree is required; Master's degree preferred.
If a Social Worker, LCSW is preferred, a Masters in Social Work is required.
Minimum 4 years of clinical experience in a hospital, home health, or community setting.
Minimum 2 years experience in acute care case management.
A minimum 2 years supervisory experience is required.
Current and valid license to practice as a Registered Nurse OR Licensed Social Worker in the state of New Jersey,
Certification in Case Management required within 1 year of hire
Knowledge of healthcare reimbursement systems required, including expert knowledge in the application of medical necessity criteria,
Knowledge of state and federal regulations regarding case management, including utilization review, discharge planning, auditing, and scope of practice,
Interpersonal communication and negotiation skills, including the ability to establish and maintain effective working relationships with all customers, internal and external,
Strong analytical and data management skills,
Knowledge of discharge planning, utilization management, case management, care coordination, performance improvement, post-acute levels of care, and community resources
Strong organizational and time management skills as evidenced by a capacity to prioritize multiple tasks and role components,
Strong ability to lead, mentor and inspire people,
Knowledge of business systems, including Microsoft Office, data visualization programs, electronic medical records

Nice To Haves

If a Social Worker, LCSW is preferred
If RN, BSN degree is required; Master's degree preferred.

Responsibilities

Oversee day-to-day operations
Manage staff schedules, assignments, and workflow to ensure optimal patient care delivery and resource utilization
Develop and mentor staff
Coach, mentor, and provide regular feedback to staff
Conduct performance evaluations, identify training needs, and support professional development
Promote a positive work environment
Foster a collaborative and supportive team environment that values teamwork, communication, and accountability
Manage employee performance
Address performance issues promptly and effectively, ensuring fair and consistent treatment
Participate in hiring and onboarding
Assist in the recruitment, selection, and onboarding of new staff
Ensuring quality patient care
Oversee the delivery of high-quality, patient-centered care, ensuring adherence to clinical protocols, best practices, and regulatory requirements
Facilitate efficient patient flow
Proactively identify and resolve delays in patient throughput, minimizing length of stay and optimizing resource utilization
Support utilization review.
Collaborate with physicians and the physician advisor in utilization review escalations, ensuring appropriate and timely care
Conduct risk assessments
Identify and mitigate potential risks to patient safety and quality of care.
Analyzing data and driving performance improvement.
Analyze key performance indicators such as length of stay, cost per case, readmission rates, and resource utilization to identify areas for improvement
Develop and implement policies and procedures
Assist in the development, review, and implementation of departmental policies and procedures to ensure compliance with regulatory standards and best practices
Ensure compliance
Monitor adherence to all relevant policies, procedures, and regulations, including those related to patient safety, quality of care, and regulatory compliance
Manage resources effectively
Optimize resource utilization, including staff, equipment, and supplies, to ensure efficient and cost-effective patient care
Enhancing communication.
Ensure effective communication and coordination among all stakeholders, including physicians, nurses, social workers, therapists, and other members of the care team
Build strong relationships.
Cultivate strong relationships with internal and external stakeholders, including physicians, payers, and community agencies
Represent the department.
Represent the department on interdisciplinary committees and in relevant meetings.
Including maintaining professional growth.
Maintain professional competence through continuing education and professional development activities
Role model best practices
Demonstrate a commitment to professional excellence and serve as a role model for staff
Embrace continuous improvement
Actively seek and incorporate feedback from supervisors, colleagues, and staff to continuously improve performance and professional development