Assistant Director, Residential Education

Emerson College • Boston, MA

1d • Hybrid

About The Position

Join our community and experience Emerson College ! The Assistant Director, Residential Education position reports to and collaborates with the Associate Director for Housing and Residential Education, and will manage all aspects of the administration, supervision, and coordination of residential communities and individual development that occurs in the College's residential buildings. This role will also serve in an on-call capacity to respond to both emergency and non-crisis situations. This is an important role that requires excellent communication and relationship-building skills, as well as a commitment to diversity, equity, and inclusion. This role will directly supervise up to three professional Residence Directors. This position requires the Assistant Director to live on campus and demands a high degree of flexibility, with responsibilities extending beyond standard hours to include evenings, weekends, and emergency response on-call duties, all aimed at maintaining a safe and dynamic living environment for students.

Requirements

• Master's Degree in College Student Personnel, Student Affairs, Psychology, or a related field required
• 3-5 years of previous experience required in a college or university housing and residence life environment, including student staff supervision, housing operations, student programming, crisis response, project management, and administrative duties
• Knowledge of facilities and building management
• Commitment to diversity, intersections of individuals, and team building
• Ability to effectively work with students from a broad range of backgrounds and life experiences
• Ability to supervise and train staff members
• Proficiency in using G Suite and the ability to learn new software easily
• Self-starter with excellent interpersonal communication and problem-solving skills
• Excellent organizational and critical thinking skills
• Ability to be flexible and adapt to changing circumstances
• Exceptional accuracy and attention to detail required
• Ability to have continuous oral and written communication with co-workers, supervisors, and customers is essential.
• Repetitive movements, occasional lifting of up to 50 pounds, reaching, lifting, stooping and the ability to read a computer screen, detect color-coding and read fine print will be expected.
• Ability to serve in an out-of-hours on-campus duty rotation is required.

Nice To Haves

• Knowledge of or experience with housing and conduct systems such as StarRez, Symplicity Advocate, or Maxient preferred

Responsibilities

• Hire, onboard, train, and directly supervise up to three Residence Directors. Each Residence Director manages a residence hall community of 250-550 residential students and supervises 8-18 Resident Assistants.
• Assist the Associate Director for Residential Education with the onboarding and training up to one graduate student, 87 student staff members.
• In conjunction with the Associate Director for Residential Education, develop a rigorous, multi-step recruitment and selection process for various student staff positions, including but not limited to marketing materials, rubrics to evaluate written and interview aspects of the application, training for both candidates and interviewers/evaluators and an equitable hiring process.
• Collaborate with the Associate Director for Residential Education to evaluate, develop, and implement training and development for all staff on residential education and the creation of a student learning focused residential experience.
• Provide on-going training for staff regarding a student learning-centered approach, including a focus on student support interventions, response to student conduct concerns, conflict management, and other student issues.
• Oversee and/or chair departmental committees and staff project assignments
• Administer and implement policies and procedures for departmental operations, including but not limited to move-in, move-out, crisis response, lock-outs, on-duty responsibilities, and hiring practices. Consult with peer institutions, campus partners, and risk management to benchmark and improve processes.
• Participate in the 24-hour campus on-call crisis response rotation and provide guidance and support to the Residence Director on Duty regarding the response to emergencies that occur after hours including but not limited to mental health crisis, conflicts, medical emergencies, alcohol and other drug situations on campus, and facilities concerns.
• Lead partnership with Emerson College departments in order to relay and gather pertinent information regarding student health, safety, campus programs and operations, including but not limited to Student Accessibility Services, Emerson Wellness Center, Facilities, Office of International Student Affairs, Student Engagement and Leadership, Professional Studies, Campus Services, Emerson College Police Department, Career Services, Athletics, etc.
• Meet individual students to discuss concerns and problems, providing assistance and support as required, and referring students to resources as appropriate.
• Maintain all necessary documentation, perform data entry, and submit reports from meetings and incidents as required by college procedures and federal and state laws and regulations.
• Create and send notices and communications to students regarding community concerns, large scale events, and upcoming processes
• Serve on Sanction Panels and Hearing Boards for elevated Community Standards cases. Meet with students documented for policy violations and make final determinations regarding sanctions as an Administrative Hearing Officer. Follow-up and verify completion of sanctions.
• Play a vital role in facilitating the summer housing operations and residential experience including the Pre-College program, which involves recruitment, training, and supervision of summer interns and student staff.
• Communicate with other departments, staff committees, and faculty regarding student programs and initiatives, specifically Office of Internationals Student Affairs, Emersion, Student Engagement and Leadership and Community Standards.
• Perform other miscellaneous duties as assigned.

Benefits

• In addition to a competitive salary, Emerson College is committed to the health and well-being of our employees and family members. We offer a generous benefits package to regular staff scheduled to work 20+ hours per week. Benefits include outstanding health plans with limited out-of-pocket expenses, dental plans, generous time-off programs, and a 403(b) retirement benefit with a 9% employer contribution once eligible. Additional benefits such as life and disability coverage as well as commuter offerings are available.

What This Job Offers

• Job Type: Full-time
• Career Level: Director