Assistant Director Relationship Management

The Hartford•Boston, MA

5d•$120,000 - $180,000•Hybrid

About The Position

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future. The Hartford is a Fortune 500 leader in employee benefits, recognized for our customer-centric approach, innovative solutions, and collaborative culture. We partner with some of the nation’s largest employers to deliver comprehensive insurance and risk management solutions. Our Employee Benefits team is committed to driving business growth and delivering exceptional service to our clients. As Assistant Director, Relationship Management, you will lead a team of Relationship Managers (RMs) serving National Accounts. You’ll drive strategy execution for client growth, renewals, and stewardship, while ensuring seamless cross-functional delivery and superior customer experiences. This is a highly visible leadership role with direct impact on The Hartford’s largest and most complex clients.

Requirements

5+ years of experience in group benefits account management, claims, or underwriting (employee benefits industry preferred).
Prior leadership experience preferred.
Strong financial acumen and understanding of employee benefits products and services.
Demonstrated ability to build and maintain marketplace relationships.
Effective communication skills with strength in writing, conflict resolution, and critical thinking.
Proven coaching and feedback abilities.
Experience collaborating across organizational lines to deliver results.
Commitment to responsive customer service and continuous improvement.
Willingness to travel within assigned territory and for select national events (up to 25%).
Required to hold or obtain licenses for all states with in-force cases for direct reports.

Responsibilities

Lead and coach a team of Relationship Managers, fostering engagement, professional growth, and an inclusive environment.
Execute strategies that drive profitable growth, persistence, and exceptional customer experience across a portfolio of national accounts.
Oversee renewal readiness, stewardship, and performance guarantee delivery, ensuring all client commitments are met on time.
Orchestrate collaboration with underwriting, claims, billing, technology, and reporting teams to deliver integrated client solutions.
Serve as the initial escalation point for complex client and broker issues and drive timely, effective resolution.
Champion continuous improvement initiatives to enhance relationship management processes and best practices.
Ensure market-facing activation plans are met, supporting ongoing customer and enrollment strategies.
Track and report on team performance, upcoming renewals, escalated issues, and add-issue projections.
Ensure all direct reports maintain required licenses for their territories and support ongoing professional development.
Deliver clear leadership messaging, represent the field perspective to internal partners, and facilitate team huddles and 1:1s.