Loan Agency Relationship Management Director

SRS Acquiom

1d • Remote

About The Position

The Loan Agency Relationship Management Director works in SRSA’s Loan Agency department and manages client relationships and the daily administration of assigned Loan Agency accounts. Serves as the primary point of contact with borrowers, lenders, professionals, and other internal and external service partners. Manage daily administration of assigned transactions, including the delivery of exceptional service to all parties, and ensuring all internal controls are met.
Location: This position is fully remote within the Continental United States.
Compensation: The salary range for this position is between $110k - $132k, depending on the experience level.

Requirements

• Bachelor’s degree required. A graduate-level degree, such as a J.D. or MBA, is preferred.
• Loan Agency experience strongly preferred
• 7+ years’ experience in finance, capital markets, or a law firm.
• Prior experience reading, analyzing, and interpreting legal documents.
• Deadline-driven and highly organized with exceptional attention to detail.
• Proven problem-solving and analytical skills.
• Strong interpersonal skills, good judgement and intuition, and the ability to communicate with external and internal parties in a responsive, friendly, professional, and proactive approach.
• Proven ability to collaborate with management and team members to align goals and complete all tasks.
• Demonstrate integrity in the day-to-day administration of duties and all interactions with internal and external parties.
• High level of proficiency with computers and learning new software.

Nice To Haves

• Positive attitude
• Collaborative
• Operates with the highest integrity and attention to detail
• Self-motivated
• Ability to prioritize and multitask
• High attention to detail, accuracy, and thoroughness

Responsibilities

• Maintain a working knowledge of all transactions and deal-related documents for assigned accounts.
• Responsible for the administration of assigned accounts in accordance with the terms of the related documents. This includes all payments, notices, compliance deliverables, and other duties assigned in the documents.
• Research and resolve issues related to administration and client service in connection with assigned accounts.
• Review, comment, and negotiate transaction agreements for assigned accounts.
• Work with clients, attorneys, financial advisors, lenders, service providers - both internal and external - to structure and close assigned transactions in a timely and efficient manner.
• Comprehend and maintain internal controls and work with management to identify opportunities to enhance our control environment.
• Provide excellent customer service to all clients and parties, both internal and external, to ensure all have an exceptional experience.
• Manage relationships, cultivating current and prospective clients and referral sources to uncover opportunities and potential sources of new business.
• Mentor junior team members and provide coverage and support to the team as a whole when needed.
• Perform other related duties as assigned or requested.

Benefits

• Day‑one coverage: medical, dental, and vision plans so you’re protected from the start
• A 401(k) with a 4% company match to keep your future on track
• Discretionary time off - take the time you need, when you need it
• Employer‑paid life insurance, with the option to add extra coverage for peace of mind
• Employee Assistance Programs for confidential support when life gets complicated
• Discounted pet insurance (because furry family members count, too)
• A fitness credit to back your health and wellness goals
• Pre‑tax plans for dependent care, transportation, and flexible spending

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 101-250 employees