Director II, Relationship Management

Liberty Mutual Insurance • Boston, MA

3d

About The Position

Are you ready to lead one of Liberty Mutual’s most strategic partnerships and make an immediate impact on growth? This is your chance to expand our Personal Lines relationship with a large external Agency – a high-volume, high-impact partnership that fuels our omni-channel distribution strategy. In this role you’ll be the go-to Relationship Manager driving innovation, profitability, and collaboration across two industry giants. If you thrive in fast-paced environments, love solving complex challenges, and want to shape the future of partnership distribution, this is the opportunity for you.
As a Director II within our Strategic Partnership Group (SPG), you will manage and grow one of our largest partnerships – an account essential to our omni-channel distribution strategy. SPG is a vital growth engine that drives high-quality personal and small commercial leads to our Direct channel through thousands of affinity partnerships and strategic third-party appointments. By fueling Liberty’s omni-channel distribution, SPG generates meaningful premium and competitive advantages through innovation and business development expertise.
In this role you will serve as a primary contact for the partner’s sales, service and tech management teams for personal lines, operating independently with limited direction. You will leverage your strong influencing, communication, analytical, and collaborative skills to champion operational excellence and business development. You will also work cross-functionally with internal teams in Underwriting, Product, Claims, Technology and more, to address business challenges, lead tech modernization prioritization, implement new products, and optimize agency performance. And often you will serve as the dedicated bridge between USRMs best interests and what it takes to win now, delicately managing this balance to ensure a mutually beneficial outcome. This role is critical in ensuring overall growth, profitability and retention of the Agency partnership.
We are looking for someone with strong technical acumen, strategic and analytical thinking, and who is entrepreneurial, inquisitive, data-savvy, and passionate about partnership distribution. If you thrive in fast-paced, innovative environments and want to make an immediate impact, this is your opportunity.

Requirements

• Proven experience managing complex, high-volume partner or client relationships in insurance or related industries
• Entrepreneurial spirit and eagerness to learn in a fast-paced environment
• Ability to work independently, prioritize competing demands, and solve problems creatively and decisively
• Excellent interpersonal communication skills with the ability to adapt style for diverse audiences
• Analytical skills and comfort working with data; experience using PowerBI or similar tools is required
• Collaborative mindset with a passion for driving business results through cross-functional teamwork
• Bachelor`s degree or equivalent experience required
• Demonstrated ability to exercise advanced negotiation skills and resolve complex business issues with internal and external parties
• Advanced knowledge of marketing practices and insurance products as demonstrated through the ability to present products and recommend marketing initiatives to clients
• Excellent verbal and written communication skills

Nice To Haves

• Familiarity with insurance call center operations, agency workflows, and P&L management is highly desirable
• Advanced degree such as MBA and/or CPCU certification preferred

Responsibilities

• Manage and Grow B2B2C: Independently manage a key strategic relationship, driving new business, profitability, and retention.
• Build Relationships: Cultivate strong connections across organizational levels – from frontline agents to senior leaders – adapting your communication to diverse cross-functional audiences.
• Champion Collaboration: Foster teamwork internally and externally, influencing and advocating for both Liberty Mutual and the Partner to achieve shared goals.
• Analytical Problem Solving: Conduct analyses and drive data-driven decisions from reporting; experience with PowerBI is required. Proven ability to proactively identify trends and implement solutions through compelling storytelling.
• Team Leadership: Collaborate with a geographically dispersed team of Relationship Managers, Analysts, & Product Owners to optimize processes, troubleshoot issues, and maintain alignment.
• Product Expertise: Have the aptitude to quickly learn Liberty’s personal lines’ products and systems, as well as the custom Partner’s sales integration.
• Balance Win Now and Vision: Anticipate trends and effectively prioritize tradeoff decisions with scarce resources while setting a clear direction for future needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees