Assistant Director, Operations

Jordan Valley Health•Springfield, MO

just now

About The Position

Jordan Valley Health (JVH) is a mission-driven organization dedicated to improving the health of individuals and families in underserved communities. We provide comprehensive healthcare services including primary medical, dental, vision, and behavioral health. Our mission is simple: Improve our community’s health through access and relationships. By working collaboratively with partners and continually innovating, JVH strives to be a leader in providing essential healthcare for the underserved, ensuring everyone in our community has access to quality healthcare. The Assistant Director of Operations supports the strategic and day-to-day operational management of assigned service lines and clinic functions. This role partners with executive leadership to drive performance, optimize workflows, and ensure alignment between operational execution, patient care needs, and financial performance. The Assistant Director plays a key role in implementing organizational initiatives, supporting clinic leadership, and ensuring compliance with regulatory and accreditation standards while promoting a culture of accountability, collaboration, and continuous improvement.

Requirements

Degree in related field.
Experience in a leadership role.

Responsibilities

Provides operational oversight and support across assigned clinics and service lines to ensure alignment with organizational goals and performance expectations
Partners with Executive VPs, VPs, and Director-level leadership to implement strategic initiatives and operational improvements
Monitors key performance indicators (KPIs) including productivity, schedule utilization, patient access, and clinic efficiency; identifies trends and drives improvement strategies
Supports development and execution of staffing models, scheduling optimization, and resource allocation across clinics
Ensures compliance with regulatory requirements, accreditation standards (AAAHC), and organizational policies and procedures
Assists in budget monitoring, expense management, and operational financial performance
Leads and participates in cross-functional projects to improve workflows, patient experience, and care delivery outcomes
Coaches and supports clinic leadership to drive accountability, engagement, and performance improvement
Promotes effective communication and collaboration across departments to support high-quality patient care
Supports implementation of organizational initiatives including process improvement, technology adoption, and performance optimization
Demonstrates commitment to organizational mission, values, and a culture of continuous improvement
Performs all other duties as assigned

Benefits

Medical and Prescription Drug Coverage: Three comprehensive plan options (Buy-up, Base, and High Deductible) through UnitedHealthcare's Choice Plus network, covering various deductibles and out-of-pocket limits. Includes access to telemedicine services via Teladoc.
Health Savings Account (HSA): Available for employees in the High Deductible Plan with employer contributions and tax advantages.
Flexible Spending Account (FSA): Options for both healthcare and dependent care FSAs, allowing pre-tax contributions for qualified expenses.
Dental and Vision Coverage: Dental insurance through Cigna’s DPPO network and vision coverage through EyeMed’s Insight network.
Retirement Plan: Pre-tax and Roth 403(b) retirement plans with a 5% employer match starting after 30 days of employment.
Life and Disability Insurance: Basic Life and AD&D insurance provided at no cost, with the option to purchase additional coverage. Long-term and short-term disability insurance are also available.
Employee Assistance Program (EAP): Free confidential support for personal and professional challenges, including counseling and crisis intervention.
Additional Voluntary Benefits: Options for critical illness, accident, hospital care, and pet insurance through MetLife.
Pay on Demand Available
Holidays: Nine paid holidays per year.