Assistant Director of Student Success Coaching

California Baptist University•Fort Collins, CO

51d

About The Position

The Assistant Director of Student Success Coaching supports student retention and academic progress by leading and training a team of Student Success Coaches and maintaining a small student caseload. Reporting to the Director and Associate Director, this role ensures consistent, high-quality advising, oversees initiatives in curriculum integration, retention, and assessment, and contributes to programs serving special student populations. The position emphasizes student-centered support, collaborative leadership, and data-driven decision-making in a dynamic environment.

Requirements

Demonstrated ability and willingness to live and uphold the University's Christ-centered mission and values.
Ability to communicate effectively though various means (in-person, electronic and telephonic), while adhering to federal guidelines outlined in FERPA.
Skill in the use of personal computers and related software applications.
A thorough knowledge of: business English and arithmetic; general office methods, procedures and practices.
Ability to plan, develop, and coordinate multiple projects.
Ability to read and write at a level appropriate to the duties of the position.
Strong interpersonal and communication skills and the ability to work effectively with a diverse faculty, staff and student body.
Ability to gather, analyze and interpret data, compile information, and prepare reports.
Ability to maintain confidentiality.
Strong organizational skills and detailed oriented.
Ability to coordinate and organize meetings and/or special events.
Ability to interpret, adapt, and apply guidelines and procedures.
Ability to create, compose, and edit written materials.
Excellent telephone courtesy knowledge and experience.
Ability to develop and maintain recordkeeping systems and procedures.
Ability to resolve customer complaints and concerns.
Ability to investigate and analyze information and to draw conclusions.
Bachelor's degree from four-year college or university; and one to two years related experience and/or training; or equivalent combination of education and experience.

Responsibilities

Supervise, mentor, train and evaluate SSC I and SSC II performance in extending services to online and campus students in undergraduate and graduate programs.
Monitor direct reports' abilities to meet retention goals including percentage of active student case load that is retained: (a) from first to second term, (b) first academic year, and graduation.
Assess academic statuses, placements, and progress, consistent with academic policies and degree requirements. Exercise professional judgement in updating and maintaining records accordingly.
Advise students on degree requirements, and academic policies and procedures through various modes of contact, and in adherence to the Family Educational Rights and Privacy Act.
Prepare degree guides, academic plans, and graduation checks, and various academic requests consistent with degree requirements and academic policies and procedures.
Direct and coordinate with staff responsible for development, maintenance, and publication of internal and external resources in support of accurate and consistent service delivery.
Direct and coordinate with staff responsible with planning and execution of University, College, School and department-sponsored events.
Develop and maintain advising forms and resources.
Disseminate information on degree requirements, policies, procedures, use of technologies, advising best practices and findings of assessment, through training, presentations, catalog review, and maintenance of Success Coach information database.
Maintain communication with Deans, Chairs, and various academic and student support directors. Serve on ad hoc or standing committees assigned.
In coordination with Director, Associate Director, and other Assistant Directors, oversee Student Success Coach support for major event planning, execution and assessment.
Recruit, train, schedule and oversee student workers and interns.
Model a collaborative environment within the Office and across the University.
Assist with special projects as requested by the University.
Design and implement retention-focused initiatives that use data and predictive indicators to proactively identify and support at-risk students, ensuring timely interventions and personalized coaching that promote academic persistence and degree completion.
Foster a sense of belonging among diverse student populations by leading programs, outreach efforts, and collaborative partnerships that create inclusive, supportive environments where students feel connected to the university community and empowered to engage in their academic journey.