Assistant Director of Residential Experience for Vanderbilt University New York Campus

Vanderbilt University•New York, NY

4d•$74,058 - $90,516

About The Position

The Assistant Director of Residential Experience for the Vanderbilt University — New York City campus manages the residential community and operations. The Assistant Director oversees day-to-day student support, residential operations, and community-building initiatives that promote belonging, wellness, and engagement among undergraduate study-away students. This role supervises the Residential Experience Coordinator and ensures that residential facilities, occupancy processes, and engagement efforts are delivered at a high standard. The Assistant Director reports to the Director Student Affairs for the Vanderbilt University — New York City campus. This is a 12-month live-in position with flexible working hours based on the needs of the residence hall community. This position is a full-time, exempt, fully benefits eligible role.

Requirements

Bachelor's degree required; Master's degree in Higher Education, Counseling, Social Work, or Student Affairs strongly preferred.
3—5 years of experience in residential education, student support, or student affairs is required.

Nice To Haves

Demonstrated experience with crisis response, case management triage, or student support services is preferred.
Strong supervisory skills and experience supporting paraprofessional or professional staff is preferred.
Ability to manage multiple priorities in a fast-paced, small-campus environment is preferred.
Strong communication, problem-solving, and collaboration skills with diverse student populations is preferred.
Experience with student conduct systems, Maxient, Roompact, or similar tools is preferred.

Responsibilities

Oversee residential operations including semester transitions, move-in/move-out, and residential processes.
Coordinate with facilities and housing partners to address health, safety, and maintenance concerns.
Oversee room turnover, key management, damage billing processes, and building opening and closing.
Ensure the Residential Experience Coordinator maintains accurate operational records and communicates proactively with students and Vanderbilt University — NYC campus partners.
Serve as the residential staff liaison for facilities and administrative partners.
Create and implement a community development strategy that fosters belonging, inclusion, and holistic learning for NYC study-away students.
Train and supervise the Residential Experience Coordinator in supporting students of concern, mediating conflicts, engaging proactively with residents, and implementing meaningful touchpoints.
Support Residential Experience Coordinator in providing residential engagement opportunities.
Collaborate with the Director of Student Affairs and the Senior Associate Provost on campuswide programming and experiential learning.
Serve as a contact for residential student concerns, triage, and initial follow-up, ensuring appropriate documentation and timely referrals.
Maintain close partnership with the Director of Student Affairs—particularly during on-call coverage—to coordinate escalation to Nashville-based offices (Title IX, Student Care Network, Accountability, Equal Opportunity and Access, Project Safe, etc.).
Participate in the on-call rotation as a residential-level responder, coordinate with Director of Student Affairs and Vanderbilt University Public Safety during emergencies.
Ensure the Residential Experience Coordinator conducts consistent student follow-up, documentation, and outreach related to wellness and safety.
Utilize Maxient, Roompact, or program equivalent systems to maintain high-quality case documentation.
Support daily operational needs, including communication, logistics, event execution, and student-facing service coordination.
Assess efforts related to residential experience and facilities; prepare recommendations for continuous improvement.
Serve as the super user for the residential software, managing room changes, and ensuring data consistency with Housing and Residential Experience in Nashville.
Ensure key reconciliation, re-keying, billing, room inspections, damage billing, etc. are done quickly and accurately at the close of each period of occupancy.
Maintain oversight of residential programmatic budget and ensure responsible stewardship of university resources.
Serve as a liaison to housing partners, facilities teams, and local service providers connected to residential operations.
Collaborate closely with the Director of Student Affairs to ensure student referrals, care processes, behavioral concerns, and emergency responses are consistent and aligned.
Maintain relationships with Vanderbilt faculty, academic units, and Student Affairs partners to support a seamless student experience.
Support (but do not lead) campus-wide protocols, orientations, or graduate/professional student services.
Directly supervise the Residential Experience Coordinator, including performance management, training, coaching, and professional growth.
Provide oversight for student employees or interns engaged in residential or community programming, if any.
Collaborate with the Director of Student Affairs on shared on-call coordination and policies affecting residential environments.