Assistant Director of Operations

Details•San Diego, CA

About The Position

The university seeks an individual with a strong interest in working at a mission driven, faith-based institution. In line with our mission, the Division of Student Affairs is committed to grounding our policies, programs, and procedures in antiracist practice. With this commitment, we recognize the importance of educating ourselves and holding one another accountable to ensure our work is approached through an equity, inclusion, and social justice lens. We recognize our need for ongoing development in this area and continue to strive to improve. We expect all members of the Division of Student Affairs are willing to engage in this work alongside us to uphold our Catholic mission in creating a welcoming environment where the dignity of all students, staff, administrators, and faculty at USD is embraced. The Assistant Director (AD) of Operations serves an integral role on a team that ensures the facilities are welcoming and engaging for our diverse campus community and guests and is reflective of our Catholic mission. The AD is responsible for overseeing the daily operation of the University Center and Student Life Pavilion. The Assistant Director takes a lead role in the management of the student employee training, operating and special events budget. The Assistant Director provides leadership for outreach to potential customers and guests in an effort to generate revenue for the facility. The AD works in conjunction with staff to imagine and lead the highest quality of customer service and experience for guests including ascertaining and providing for event needs, (lighting, sound, furnishings, staffing and security). The Assistant Director hires, supervises, trains and schedules a diverse team of student employees and assists in the supervision of five custodial staff members. The AD collaborates with scheduling personnel to ensure facility set-up is in compliance with on and off-campus guests’ needs. In addition, the AD performs daily systematic review of the facility, requesting maintenance as needed. The AD ensures the nightly lock-up of the facility. Serves as a positive role model for students. Ensures compliance with university and state rules and regulations regarding safety of building personnel and guests. Periodically, this position may be asked to lead or contribute to either ad hoc or ongoing division/campus projects outside the scope of their day-to-day activities. In addition. This position contributes to or leads additional division/campus projects outside of typical duties to help further accomplish student or organizational goals. Additional assignments may be seasonal, ad hoc or ongoing, depending on the project.

Requirements

Bachelor’s degree required.
3 years of full-time experience in college unions, residential life, student activities, hospitality services or related field required.
1-year supervisory experience required.
Budgetary experience, including payroll required.
Ability to lead and supervise college-age individuals and custodial staff
Ability to interpret and carry out UC/SLP policy as it relates to the activities of individuals or groups occupying the University Center/Student Life Pavilion.
Ability to work independently under minimal supervision and respond to ever-changing deadlines and multiple priorities.
Serve as an active and collaborative member of the student life team.
Ability to reason logically, draw valid conclusions, and make appropriate recommendations.
Possess strong skills in the use of equipment and tools identified below.
Ability to maintain positive attitude and calm demeanor during challenging situations.
Knowledge of the philosophy of college unions.
A proven history of demonstrating outstanding customer service skills.
The ability to interact and collaborate with internal colleagues as well as clients.
The ability to resolve problems in an effective and efficient manner.
Proven fiscal responsibility and accountability with an understanding of revenue generation, payroll management, etc.
Demonstrate ability to create, implement and evaluate staff development programs for students and custodial staff, using learning outcomes.

Nice To Haves

Master’s degree in Student Development, Student Affairs, Higher Education Leadership or related field preferred.
Staff development experience strongly preferred.
Proven experience with marketing and client development.
Ability to operate basic audio-visual equipment systems.

Responsibilities

Responsible for coordinating and monitoring accurate set up for all special events occurring in/around the UC/SLP to ensure client needs are met and proper use of facility and equipment.
Open and lock scheduled facilities.
Deliver and receive audio-visual equipment; perform audio-visual and physical setups as required.
Assists in the management and oversight of the student assistant, operations and special events budgets.
Ensure students complete rounds of facilities as per protocol and address needs as necessary.
Strive to ensure the physical environment of the UC/SLP is welcoming to our diverse community members, addressing issues immediately when they arise.
Responsible for safety, security, lockup of buildings; responsible for enforcing UC/SLP policies and regulations; prepare accident, missing item, incident, and personnel reports as required; assist in the supervision, coordination, and evaluation of custodial services.
Make daily routine checks of all interior and exterior levels of the UC and SLP.
Report malfunction of lights, doors, locks, sound system, and other related building equipment.
Address noted problems or areas of concern.
Reset fire and other building alarm systems as required.
Conduct a physical inventory of UC/SLP furnishings/equipment twice/year.
Ensure policies related to assembly, posting, etc. are adhered to in, and around the UC/SLP.
Seek energy efficiencies and implement sustainable best practices for college unions.
Complete an annual inventory of all equipment and update inventory management system.
Coordinates student employee training ensure uniformity as it applies to excellent guest services, acts of intolerance training, emergency procedures and workplace safety.
Serve as the primary supervisor for approximately 30 student employees.
Train, supervise, evaluate, and schedule student employees who serve as UC/SLP Operations employees, including senior student employees.
Review for accuracy and approve payroll timecards for all UC/SLP Operations student employees.
Maintain all other personnel records necessary for the proper operation of the University Center and Student Life Pavilion
Create, implement and evaluate a student employee development program based on learning outcomes.
Develop, implement and assess annual training and ongoing custodial staff development programs based on learning outcomes.
General supervision of University Center and Student Life Pavilion student employees and custodial staff in the absence of area supervisors.
Help lead a vision for the UC-SLP to be a highly interactive and welcoming space for guests and community members.
Initiate and model proactive engagement with guests and support student employees in modeling similar services.
Provide leadership for the marketing of UC/SLP facilities and services to internal and external existing and prospective clients.
Work in collaboration with the Director, Scheduling Manager and Director of Hospitality Services to identify creative ways to increase room rentals and revenue generation.
Bi-annually benchmark room rental and associated fees with comparable sites in the San Diego area to ensure we maintain a competitive edge.
Greet and assist UC/SLP guests and clientele when student assistants are unavailable.
Monitor the building environment to ensure comfort of guests.
Work with UC/SLP clientele and staff, program advisors, dining service personnel, public safety, and other University officials in conjunction with various events held in the building to ensure proper event management, ticket and crowd control, and general safety and compliance with university policies.
Function as primary “on call” contact for minor building emergencies.
Respond in person to major building emergencies as per protocol.
Serve as the building safety representative during fire drills, alarms and other emergencies.
Inventory and update UC/SLP hazardous chemical inventory and ensure that accurate MSDS sheets are on file.