Assistant Director of Online Recruitment

Louisiana State University

9d

About The Position

The Assistant Director of Online Student Recruitment is responsible for the recruitment of new students to LSU Online's fully online programs. This position reports to the Executive Director for Online Recruitment and Retention and assist in providing leadership support to all Online Recruitment teams while also managing a team of Recruitment Managers. The Assistant Director is responsible for new student enrollment, creating appropriate KPIs, monitoring performance, assisting with training managers and teams, and ensuring on-target achievement of enrollment goals. The Assistant Director will work closely with Recruitment and Retention Leadership in helping to ensure proper training and strategy execution for enrollment team. The Assistant Director utilizes technology systems for automation, tracking, and coaching, including the CRM, SIS, text and email systems. They will be a training resource for new managers and recruiting teams. This position also plays a pivotal role in planning and executing recruitment strategies and supporting shared services initiatives aimed at enhancing the online student experience. The Assistant Director will collaborate closely with various departments to ensure effective enrollment management and student engagement.

Requirements

• Bachelor's degree with 3+ years of experience
• Three years of experience in a call center or online program recruitment operation.
• Three years or more experience with a CRM.
• Experience with auto-dialer and automated marketing.
• Field participation and cutting-edge field knowledge for current recruitment practices for fully online programs or in a call center / sales setting.
• Three or more years of leading and developing teams in a student recruitment/call center environment.

Nice To Haves

• Bachelor's degree with 5+ years of experience
• Three years of experience in a call center or online program recruitment operation.
• Three years or more experience with a CRM.
• Experience with auto-dialer and automated marketing.
• Field participation and cutting-edge field knowledge for current recruitment practices for fully online programs or in a call center / sales setting.
• Three or more years of leading and developing teams in a student recruitment/call center environment.

Responsibilities

• Lead and mentor a team of recruitment professionals, providing guidance, training, and performance evaluations to ensure the team's success in meeting enrollment goals. Collaborate with teams across the family of LSU institutions, managing teams that recruit Online students for LSUS. Works in the University recruitment-related systems, including Salesforce and other systems. Monitors performance in these systems, and collaborates closely with OCE IT to ensure the creation of appropriate dashboards and reporting, and the creation of automations in support of scale. Will be a training resource for new managers and will assist with manager and enrollment coach development. 40%
• Collaborate with the Executive Director to create and implement comprehensive recruitment strategies to attract a qualified pool of online students. Monitor market trends and competitor activities to inform recruitment strategies. Work closely with the Executive Director and other stakeholders to enhance the online student experience. Implement initiatives to improve student recruitment, satisfaction, and overall success. Analyze recruitment data and metrics to track progress and identify areas for improvement. Use data-driven insights to optimize recruitment efforts and make informed decisions. 30%
• Oversee the admissions process for online students, ensuring efficiency and a seamless experience for applicants. Collaborate with admissions staff to streamline processes and ensure timely communication with applicants. Foster strong collaborative relationships with academic departments, marketing teams, and other university stakeholders to align recruitment efforts with program offerings and university goals. Prepare regular reports on recruitment activities, outcomes, and overall performance. In support of shared services, maintain documentation of recruitment processes, goals, and outcomes. 25%
• Some travel and other duties may be assigned. 5%

Benefits

• LSU offers outstanding benefits to eligible employees and their dependents including health, life, dental, and vision insurance; flexible spending accounts; retirement options; various leave options; paid holidays; wellness benefits; tuition exemption for qualified positions; training and development opportunities; employee discounts; and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees