Assistant Director of Intake and Admissions

Acadia Healthcare Inc.•Texarkana, AR

45d•Onsite

About The Position

Come join our team as an Assistant Director of Admissions at Riverview Behavioral Health, the premier psychiatric center in Texarkana, Arkansas, where adolescents and adults can receive comprehensive inpatient help for the mental health challenges that have disrupted their lives. At Riverview Behavioral Health, we differentiate our comprehensive inpatient services by providing innovative, evidence-based mental health care. Instead of offering one-size-fits-all treatment, we have a range of specific programs at our psychiatric hospital in Texarkana, Arkansas, that fit the different needs of people of all genders and age groups, including adolescents ages 11-17, and adults age 18 and older Hours: Weekdays 7pm - 4am with an occassional weekend night

Requirements

Bachelor's degree in a psychology, social services, or related field required.
2 or more years' of experience as an admissions supervisor/ manager or in another admissions capacity.
CPR and de-escalation/restraint certification required (training available upon hire and offered by facility).
First aid may be required based on state or facility.

Nice To Haves

Master's degree in a social services field (psychology, counseling, social work, sociology, health administration, nursing) or RN is preferred.

Responsibilities

Oversee the daily referral, intake, admissions and preauthorization process for incoming patients.
Organize, plan and direct work assignments for Admissions staff.
Provide staff management to including hiring, development, training, performance management and communication to ensure effective and efficient department operation.
Supervise and monitor personnel adherence to established Admissions criteria and ensures that appropriate documentation of approval/denial occurs.
Adhere to established Patient Rights and ensures the Admissions staff comply.
Act as an intermediary on difficult cases, keep leadership team informed of the status of problematic situations.
Ensure compliance with front-end financial processes to include benefit verification, financial counseling, and completion or prior authorization of each patient per Acadia policy and facility process.
Maintain knowledge or milieu management.
Ensure that FTE utilization in Admissions falls within fiscal guidelines, but also ensures patient safety and admission efficiencies.
Provide staff management to include hiring, development, training, performance management and communication to ensure effective and efficient department operation.
Demonstrate a positive, empathetic and professional attitude towards customers always.â When patient needs are not met, acknowledge and work to resolve complaints.â Recognize that patient safety is a top priority.
Perform other functions and tasks as assigned.