Assistant Director of Information Technology

Four Seasons Hotels and Resorts•Miami Beach, FL

1d•Onsite

About The Position

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. Oceanfront elegance within an iconic social club setting. From the moment it first opened its doors on New Year’s Eve 1930, The Surf Club has hosted history. It is here that you will find Four Seasons Hotel at The Surf Club. An icon in the Miami Beaches, located near Sunny Isles, this beachside hotel brings a new era of luxury, with celebrated dining and a world-class spa, to its Surfside shores. The Assistant Director of IT is responsible for providing a high level of operational availability and stability for both standard network and hotel industry specific technology.

Requirements

Three years of experience in hotel IT.
Candidates must have valid work authorization for the U.S.

Nice To Haves

College Education or equivalent highly preferred

Responsibilities

Ensure critical systems, specifically Front Office Property Management System, Call Accounting, HSIA, PABX and Food & Beverage Point of Sales computer systems are available twenty-four (24) hours per day.
Establish and maintain user procedures and hardware familiarization for all systems.
Provide administration services, to include; contribution to technology capital and operating budgets.
Provide Systems Administration, including maintaining user/group accounts, user configuration, trouble-shooting access problems and completion of on-site documentation.
Assist in Server infrastructure management, performance monitoring, Operating System upgrades and troubleshooting.
Ensure effective support for other systems, including back office, sales and catering and human resources applications and any other at the property.
Provide system support services, including service outage diagnosis, troubleshooting and restoration of service, virus protection management.