Assistant Director of Housekeeping

Royal Sonesta New Orleans, LA•New Orleans, LA

About The Position

Assistant Director of Housekeeping partners with the Director of Housekeeping to lead the team daily resulting in superior guest and employee satisfaction. Supervise and inspect the work of assigned room attendants, public areas, laundry, and house attendants to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives.

Requirements

Track record of delivering exceptional guest or client experience
Communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates
Strong communication skills
Appropriate professional appearance and demeanor
Ability to satisfactorily operate PC computers; familiarity with Microsoft Office/OPERA and/or willingness to learn new software systems
Ability to calculate figures and amounts such as discounts, interest, commissions and percentages
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence
Ability to speak effectively before groups of customers or employees of organization
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
High School diploma or general education degree (GED); or at least one year related experience and/or training relevant to the position.

Responsibilities

Assist with scheduling and room assignments to ensure proper coverage.
Monitor performance and recommend disciplinary action in accordance with company rules and policies. Alert management of potentially serious issues.
Review productivity with Office Coordinators (OC) and Supervisors.
Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their respective job duties.
Inspect all assigned areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction. Advise employees of deficiencies and instruct on corrective action. Provide adequate retraining as needed.
Inspect storage rooms and room attendant carts for neatness, cleanliness, adequate supplies, and good repair.
Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
Ensure VIP guests are cared for according to hotel standards
Control expenses and minimize waste within all areas of housekeeping.
Complete all tasks and closing duties such as supply requisitions, maintenance request forms, and updating log books, etc. including systems EPRO, Alice, etc.
Promote teamwork and quality service through daily communication and coordination with other departments.
May perform all housekeeping duties necessary including making beds and vacuuming and cleaning guest rooms to ensure guest satisfaction.
Report, turn in, and/or log all lost and found items according to established procedures.
May regularly assist with deep cleaning projects.
Promote and support employee engagement and the company mission and values
Hold self and others accountable for proper usage and storage of chemicals and cleaning supplies
Partner with Rooms and Engineering Divisions on projects, daily room availability, guest issues, and provide outstanding communication between departments
Manage employees for performance and payroll using Workday and ADP systems
Deliver Passionate & Engaging Service to our Guests
You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations
Build solid relationship with your Colleagues
Treat colleagues with respect and dignity
Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.