Assistant Director of Housekeeping

Pyramid Global Hospitality • Stevenson, WA

1d • $25 - $27 • Onsite

About The Position

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! About our property: Skamania Lodge is a Pacific Northwest resort set on 175 acres, featuring treehouses, glamping, golf, ziplining, a spa, and multiple restaurants. With over 22,000 sq. ft. of event space, it’s a premier destination for retreats, conferences, and celebrations. #PGH-SKL What you will have an opportunity to do: Ensures that the rooms and public space areas are spotless and continually restocked and straightened. Develops and implements processes, procedures, and standards for assigned departments which support achievement of service and financial goals. Monitor’s achievement of budget and takes corrective steps as appropriate. Inspect rooms, public space and back-of-house areas continually. Assist department in cleaning rooms, hallways, public areas, and laundry. Determines appropriate staffing levels for forecasted business and schedules employees accordingly. Assists in cost control and payroll (daily use of Fast/Clean and Hotel effectiveness). Develop and implement processes for providing employees with customer service, technical and safety training on an ongoing basis. Oversees inventory, purchasing, disbursement and cost control for all linens, cleaning supplies, customer room and restroom supplies, laundry supplies, etc. Manages laundry operations. Monitors assigned departments with compliance with safety standards. Coordinates room availability with the Front Office Manager. Coordinates room maintenance with Maintenance Manager Develop and implement strategies and practices which support employee engagement. Screens, interviews, and selecting qualified candidates. Provides employees with the orientation and training needed to understand expectations and perform job responsibilities. Communicates performance expectations and provides employees with on-going feedback. Provides employees with coaching and counseling as needed to achieve performance objectives and their fullest potential. Creates 100% guest satisfaction by providing employees with the training and resources they need to maximize employee engagement and deliver excellent service and teamwork. Communicates and reinforces the vision for excellent service to employees. Ensures that employees provide genuine hospitality and teamwork on an ongoing basis. Uses teamwork to support guests and employees. Seeking opportunities to improve customer experience by seeking customer feedback, reviewing management reports, and developing strategies to improve department and hotel services. Provides employees with the tools, training, and environment they need to deliver excellent service and teamwork.

Requirements

• Previous supervisory experience required.
• Work regularly requires or varies between day, evening, night, holiday, or weekend assignments.
• Schedule varies according to business demands and needs.
• Basic computer skills include email, SMS, and HOTSOS.
• Demonstrated leadership ability with experience training and supervising teams.
• Ability to motivate and maintain a productive team.
• This position requires a minimum formal education of a high school diploma.

Nice To Haves

• Janitorial, hospitality, and floor care experience preferred.

Responsibilities

• Ensures that the rooms and public space areas are spotless and continually restocked and straightened.
• Develops and implements processes, procedures, and standards for assigned departments which support achievement of service and financial goals.
• Monitor’s achievement of budget and takes corrective steps as appropriate.
• Inspect rooms, public space and back-of-house areas continually.
• Assist department in cleaning rooms, hallways, public areas, and laundry.
• Determines appropriate staffing levels for forecasted business and schedules employees accordingly.
• Assists in cost control and payroll (daily use of Fast/Clean and Hotel effectiveness).
• Develop and implement processes for providing employees with customer service, technical and safety training on an ongoing basis.
• Oversees inventory, purchasing, disbursement and cost control for all linens, cleaning supplies, customer room and restroom supplies, laundry supplies, etc.
• Manages laundry operations.
• Monitors assigned departments with compliance with safety standards.
• Coordinates room availability with the Front Office Manager.
• Coordinates room maintenance with Maintenance Manager
• Develop and implement strategies and practices which support employee engagement.
• Screens, interviews, and selecting qualified candidates.
• Provides employees with the orientation and training needed to understand expectations and perform job responsibilities.
• Communicates performance expectations and provides employees with on-going feedback.
• Provides employees with coaching and counseling as needed to achieve performance objectives and their fullest potential.
• Creates 100% guest satisfaction by providing employees with the training and resources they need to maximize employee engagement and deliver excellent service and teamwork.
• Communicates and reinforces the vision for excellent service to employees.
• Ensures that employees provide genuine hospitality and teamwork on an ongoing basis.
• Uses teamwork to support guests and employees.
• Seeking opportunities to improve customer experience by seeking customer feedback, reviewing management reports, and developing strategies to improve department and hotel services.
• Provides employees with the tools, training, and environment they need to deliver excellent service and teamwork.

Benefits

• Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays.
• Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED