Assistant Director of Front Office

H.S.H LIMITED • Chicago, IL

44d • $75,000 - $82,000

About The Position

The Peninsula Chicago is seeking an Assistant Director to join our Front Office Division management team and be an integral part of our guest-focused service. Work for a luxury Five-Star Five-Diamond property in the heart of Michigan Avenue, Chicago Grow within a diverse multi-outlet property Exceptional health benefits package and 401(k) with company match

Requirements

• Minimum 4 years of Front Office leadership experience ideally in a luxury property.
• Knowledge of PMS/Opera and some knowledge in Housekeeping department ideal.
• Ability to deal with a high level of work demand and pressure, individual must have great organization skills.
• Excellent command of written and spoken English.

Responsibilities

• Ensure proper operation of all responsibilities of all Front Office operations.
• Ensure the Front Office team is knowledgeable and fully adheres to both Peninsula and Forbes standards.
• Maintain consistency in staff performance in accordance with both Peninsula and Forbes standards.
• Communicate with all departments to create a guest centric experience.
• Ensuring the staff are in full compliance with Head Office database requirements.
• Ensure efficient operation of all Front Office team with efficient handover.

Benefits

• 10 vacation days per year
• 9 paid holiday days per year
• 5 Chicago Paid Sick Leave days per year
• 5 Chicago Paid Leave days per year
• Complimentary employee meals
• Discounted parking
• Discounted and complimentary room nights at The Peninsula Hotels
• 50% restaurant discount
• 50% discount on spa services
• 25% discount on spa retail
• 80% company-paid medical, dental, and vision coverage.
• Complimentary life insurance.
• Complimentary long-term disability
• Retirement plan with 5% company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Industry: Securities, Commodity Contracts, and Other Financial Investments and Related Activities
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees