Director of Front Office

Crescent Careers•Horseshoe Bay, TX

About The Position

Elevate your career in the heart of the Texas Hill Country! As the Director of Front Office , you are the heartbeat of the guest experience at Horseshoe Bay Resort . We are looking for a dynamic, hands-on leader to oversee our Guest Services, Transportation, and Front Office operations. If you have a passion for luxury hospitality and a drive for operational excellence, your next chapter starts here. You will define the first and last impression of the resort. By overseeing the Rooms Division, you’ll ensure that every arrival is seamless, every VIP feels celebrated, and every guest leaves wanting to return.

Requirements

Experience: 5+ years of leadership in hotel/resort or rental management.
Education: High School diploma required; College Degree preferred.
Skills: Strong P&L analysis, team building, and a talent for personalized guest service.
Flexibility: Ability to work nights, weekends, and holidays to support our peak resort operations.

Responsibilities

Operational Excellence: Lead the Hotel, Front Office, and Transportation teams with a focus on coordination and high-touch service.
The Gold Standard: Guarantee 100% Guest Satisfaction by proactively solving challenges and implementing world-class service strategies.
Strategic Leadership: Set clear goals, mentor your management team, and foster a culture of high morale and professional growth.
Financial Savvy: Master the reservations forecast and revenue controls to maximize occupancy and yield, while managing budgets and P&L like a pro.

Benefits

Competitive Pay with scheduled reviews and raises.
Career Fast-Track: Growth opportunities through our Manager in Training (MIT) Program , designed to prepare you for executive leadership.
Health & Wellness: Comprehensive Medical, Dental, and Vision Insurance, plus Disability, Major Illness, and Accident plans.
Retirement: 401(k) plan with employer match .
Time Off: Paid Vacation and Paid Holidays to recharge.
Security: Associate Relief Fund for peace of mind.
Resort Privileges: Enjoy Golf and Amenity privileges (based on occupancy), plus significant Dining and Retail discounts .
Travel Discounts: Access exclusive rates at over 100 Crescent Hotels & Resorts properties and the Preferred Hotels network worldwide.
Daily Support: Subsidized Associate Housing , a dedicated Shuttle Service, and weekly Meal Subsidies.
Community: Fun associate outings and events throughout the year!