Director of Front Office

Transwestern•Houston, TX

3d•Onsite

About The Position

Four dynamic, integrated companies make up the Transwestern enterprise, giving us the perspective to think broadly, deeply and creatively about commercial real estate. Clients and investors rely on us for expertise that spans institutional and opportunistic investment, development, hospitality, and brokerage and asset services. Our award-winning, collaborative culture empowers team members with resources and independence to work across boundaries in pursuit of innovative solutions, reinforcing a reputation for service excellence that translates to measurable results. Through offices nationwide and alliance partners around the globe, we positively impact the built environment and our communities while fostering a work climate that champions career vitality for all. Learn more at transwestern.com and @Transwestern. Transwestern Hospitality Group (THG), a full-service hospitality investment, development, and operating company, specializes in the full-service luxury boutique hotel sector. Part of the Transwestern companies and nationally recognized for venue activations and placemaking capabilities, THG brings forward-thinking ideas and applications to hospitality which enhance property performance, and harness the power of Transwestern’s diverse, integrated platform to execute at the highest level. Transwestern is built on a common purpose - Empowering Good People to do Extraordinary Things Together . We are committed to the hiring of smart, passionate, hard-working people who understand the benefits of both collaboration and independence. POSITION SUMMARY: The Director of Front Office position is a service-driven and hands-on role, leading our Front Desk team and positively shaping the guest experience. Reporting to the Director of Operations, this role is pivotal in driving operational excellence aligned with Forbes and Leading Quality Assurance (LQA) standards. The ideal candidate brings luxury hotel experience, strong service scores, and proven leadership in dynamic, lean environments. Key strengths include guest engagement, front-of-house collaboration, and team development. While not directly managing Valet or Bell Attendants, the Director will work closely with the Valet Manager and front-of-house teams to ensure seamless arrivals and departures. This role is perfect for a leader passionate about delivering exceptional service, optimizing processes, and mentoring a high-performing team.

Requirements

High school diploma or equivalent required.
Minimum of 3–5+ years of Front Office leadership experience in luxury hospitality
Precord of delivering high guest satisfaction scores in a luxury hospitality setting.
Leading and motivating high-performing teams.
Deep understanding and practical experience with Forbes and Leading Quality Assurance (LQA) service standards.
Proficient in hotel property management systems (PMS) and guest experience platforms.
Strong knowledge of Microsoft Office Suite and general administrative systems.
Excellent communication, problem-solving, and conflict resolution skills.
Leadership presence with a guest-centric, solution-oriented mindset.
Ability to manage multiple tasks and lead in a fast-paced environment.
Flexible and adaptable, with the ability to manage shifting priorities.
Ability to stand, walk, and move throughout the property for extended periods.
Visible presence on the floor daily.
Hotel Granduca Houston operates 24 hours a day, 7 days a week, scheduling may vary based on operational needs, including shifts, starting times, and total hours worked per week.

Nice To Haves

Degree in Hospitality, Business Administration, or related field preferred.

Responsibilities

Lead, inspire, and develop the Front Office team to deliver consistently outstanding service and operational excellence.
Collaborate closely with the Valet and Bell teams to ensure a seamless front-of-house experience.
Drive and uphold Forbes and Leading Quality Assurance (LQA) service standards, ensuring consistent execution and guest satisfaction.
Play an active, visible role at the front desk, leading by example in delivering a luxury guest experience.
Partner with the Director of Operations to support strategic initiatives.
Create and implement effective procedures, checklists, and performance standards to ensure service quality, efficiency, accountability and department profitability.
Foster a strong, positive team culture through coaching, mentorship, and recognition of excellence.
Analyze guest feedback and service metrics to drive continuous improvement.
Support the onboarding and training of new team members to align with luxury expectations and evolving brand values.
Work cross-functionally with Housekeeping, Engineering, Food & Beverage, and Sales to ensure flawless guest journeys and operational coordination.
Other duties as assigned