Assistant Director of Financial Aid for Operations and Processing_2

Pikes Peak State College•Colorado Springs, CO

33d•Hybrid

About The Position

The Assistant Director of Financial Aid for Operations and Processing provides administrative and professional expertise to the Office of Financial Aid and reports to the Associate Director of Financial Aid. This position supports delivery and accountability for federal, state, institutional, and private financial aid funds. The primary responsibility of this position is to oversee the processing of all Federal, State, and Institutional student aid programs. Worksite Option This position is hybrid eligible. Work is performed partially remotely and partially on employer premises or designated assignment location. An employee who is working remotely must reside within Colorado in order to comply with all federal and state laws, filings, or tax requirements. Remote work agreements are required for all flexible work arrangements and are subject to review.

Requirements

Completed Bachelor's degree from a regionally accredited institution.
Two years of professional level experience performing similar duties to those described for this position (i.e., student services, accounting, banking, business, finance, public administration)
Direct supervisory experience to include: managing employee workflow, creating team schedules, delegating tasks; performance management, training and onboarding new hires.
Demonstrated experience administering and interpreting State of Colorado financial aid funding.
Demonstrated experience administering and interpreting Federal financial aid regulations.
Demonstrated experience with public speaking and group educational presentations.
Knowledge of Financial Aid resources including FSA Partner Connect and NASFAA.
Demonstrate ability to use Department of Education software such as EDExpress, EDConnect, FPP, NSLDS, and COD.
Knowledge of post-secondary education financial aid procedures.
Knowledge of Family Educational Rights and Privacy Act.
Knowledge of the Higher Education Opportunity Act and the timings of the regulations that have affected Title I and Title IV programs.
Excellent oral and interpersonal communication skills, including ability to make professional presentations to large groups.
Excellent written communication skills, including writing reports and training materials.
Solid computer skills, including word-processing, database, spreadsheet, and presentation software applications; fluent in internet use and navigation.
Skill in utilizing current student information system for providing student services and managing administrative functions.
Excellent problem-solving skills, with ability to handle multiple priorities simultaneously.
Demonstrated ability to plan, organize and measure programs and processes, performing basic data analysis to identify statistical trends.
Demonstrated leadership ability.
Ability to work effectively with wide variety of constituents, including students, faculty, staff, and community members/organizations.
Ability to gather and synthesize information from multiple sources to be utilized if effective decision-making.
Ability to work both independently and as effective team member.
Ability to effectively supervise and evaluate employees.
Demonstrated evidence and understanding of the concepts of diversity and multiculturalism and their application in the workplace.

Nice To Haves

Completion of master's degree or enrolled in a master's degree from an accredited institution in business administration; counseling; communications/public relations; organizational development/leadership; student affairs in higher education or related field
Demonstrated work experience in secondary education or higher education.
Demonstrated work experience in a community college.
Two or more years of direct supervisory experience to include: managing employee workflow, creating team schedules, delegating tasks; performance management, training and onboarding new hires.
Professional experience building rapport and working collaboratively with a variety of constituents and diverse populations.
Experience with Banner Student Information System or similar student information system.
Experience with Federal Department of Higher Education software.
Employment experience managing resources and services in online or distance education environments.

Responsibilities

Supervise and evaluate the Processing staff in the financial aid unit. Create and maintain a high-performance environment characterized by positive leadership and strong team orientation. Defines goals and/or required results at the beginning of the performance period; supervises staff toward goal expectation and attainment. Motivates staff to improve quantity and quality of work performed and provides cross-training and development opportunities as appropriate.
Oversee and supervise areas of processing including federal, state, and institutional (Loans, Work Study, Satisfactory Academic Progress, Scholarship Awarding, Return to Title IV etc.), ensuring all accounts are reconciled on a monthly basis, aid in resolving all processing issues, and providing guidance and assistance when needed specifically in the form of regulation interpretation.
Assist Director and Assoc Director in establishing and documenting policies and procedures governing operations and the award and distribution of financial aid resources with emphasis on federal and state compliance. Create training materials and provide training on policies and procedures as needed.
Perform both batch awarding and manual awarding for specific funds based on established procedures.
At the request of the Director or Associate Director, performs self-assessment reviews using U.S.E.D. self-assessment testing guides. conducts internal testing of student records when concerns of or a complete lack of compliance with program rules arises. Completion of other projects and responsibilities as assigned by the Director of Financial Aid. Analyze, implement and review organizational structure and process for completing tasks; determine need for changes in procedures and recommend appropriately. Actively participate in CCCS, State of Colorado, regional and national forums for areas within or related to Financial Aid.
Other duties assigned.