Assistant Director of Conference Services

Four Seasons•Las Vegas, NV

About The Position

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: A non-gaming oasis on the iconic Las Vegas strip. Located adjacent to Mandalay Resort & Casino, discover one of the only non-gaming and non-smoking hotels on the Las Vegas Strip. Four Seasons Las Vegas is a tranquil Five Diamond oasis with a Forbes Five-Star Spa and offers the best of both worlds: serenity in a resort-like setting paired with the energy and nightlife of one of the greatest entertainment destinations. Just outside the city, experience close-by natural wonders, including the Grand Canyon and Red Rock National Conservation Area. On the iconic Las Vegas strip, luxurious Four Seasons Hotel Las Vegas, the first AAA Five Diamond property in Las Vegas, reflects the energy and excitement of one of the world’s most vibrant cities. About the role Supervision of the Coordinators/Managers/Assistant Directors and administrative staff in their day-to-day roles. Including maintaining and monitoring the accuracy and effectiveness of all written communications. These include but are not limited to: Banquet Event Orders, Resumes, Daily Events Report, and Golden S&C Standards Review for accuracy and assign to the Conference Services Managers all booking turnovers from the Sales Department. Prepare with analysis the Catering and Conference Services' weekly 3-month financial forecast, month-end financial summaries, and contribute to the annual Marketing Plan and Budget. Work in concert with the Director of Sales, Director of Catering and Director of Banquets for effective team collaboration, efficient group guest service, and maximum profitability. Evaluate current sales practices and make recommendations to maximize the profitability of the Conference Services resources. Oversee the monthly administration and seek new ways to motivate and maximize revenues with the Conference Services Annual Incentive plans Finalize the requirements of personally booked or assigned Catering and Conference Services bookings while maximizing revenue potential through up-selling and ensuring effective communication, both written (Resumes, BEO, Daily Reports) and personal contact with all departments for the success of the event. Ensure accuracy of Banquet Checks and provide bill review on completion of program or event. Supervise the execution of banquet events. Review all function spaces with the Banquet Director. Ensure the satisfaction of clients and groups at the outset of all events. Make timely and impromptu decisions, which balance clients’ needs with the financial, safety and staffing goals of the hotel. Find solutions to the inevitable challenges and glitches that arise while groups are on property and keep the Director of Marketing and Planning Committee promptly and fully informed of all problems or unusual matters so that prompt corrective action can be taken where appropriate. Maintain knowledge of hotel facilities, capacities and dimensions of meeting space and basic operational needs of all operating departments. Conduct performance evaluations and mentor Conference Service Managers and Administrative Assistants to develop and prepare Managers and Staff for future promotion and possible transfer within Four Seasons. Facilitate and monitor training, recommend the hiring, terminating, or disciplining of any Conference Services employee. Act as the liaison for all vendor/supplier related client needs, (i.e. Audio Visual, Florists, Entertainment, Transportation, DMC, Off-site Locations, etc). Respond according to the crisis management plan to any resort emergency or safety situation. Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers and the planning committee Comply with Four Seasons Standards of Conduct as set forth in EmPact.

Requirements

College education preferred
5-6 Years of experience as a Catering or Conference Services Manager in a full-service resort or hotel, 3 of which at the Senior or Assistant Director level or higher.
Excellent reading, writing & oral proficiency in the English Language.
Proven interpersonal skills with a track record of successful client interactions.
Coaching and People Development Skills.
Good organizational skills
Ability to multitask
Attention to detail
High level of creativity
Ability to work long and irregular hours, weekends, and evenings.
Able to negotiate, organize, delegate & work under pressure
Basic knowledge of audio-visual equipment, telecommunication technology
Knowledge of Delphi Sales and Catering Software and Opera PMS
Computer literacy to include MS Word, Excel, and the ability to use e-mail and the Internet

Responsibilities

Supervision of the Coordinators/Managers/Assistant Directors and administrative staff in their day-to-day roles.
Maintaining and monitoring the accuracy and effectiveness of all written communications.
Prepare with analysis the Catering and Conference Services' weekly 3-month financial forecast, month-end financial summaries, and contribute to the annual Marketing Plan and Budget.
Work in concert with the Director of Sales, Director of Catering and Director of Banquets for effective team collaboration, efficient group guest service, and maximum profitability.
Evaluate current sales practices and make recommendations to maximize the profitability of the Conference Services resources.
Oversee the monthly administration and seek new ways to motivate and maximize revenues with the Conference Services Annual Incentive plans
Finalize the requirements of personally booked or assigned Catering and Conference Services bookings while maximizing revenue potential through up-selling and ensuring effective communication, both written (Resumes, BEO, Daily Reports) and personal contact with all departments for the success of the event.
Ensure accuracy of Banquet Checks and provide bill review on completion of program or event.
Supervise the execution of banquet events.
Review all function spaces with the Banquet Director.
Ensure the satisfaction of clients and groups at the outset of all events.
Make timely and impromptu decisions, which balance clients’ needs with the financial, safety and staffing goals of the hotel.
Find solutions to the inevitable challenges and glitches that arise while groups are on property and keep the Director of Marketing and Planning Committee promptly and fully informed of all problems or unusual matters so that prompt corrective action can be taken where appropriate.
Maintain knowledge of hotel facilities, capacities and dimensions of meeting space and basic operational needs of all operating departments.
Conduct performance evaluations and mentor Conference Service Managers and Administrative Assistants to develop and prepare Managers and Staff for future promotion and possible transfer within Four Seasons.
Facilitate and monitor training, recommend the hiring, terminating, or disciplining of any Conference Services employee.
Act as the liaison for all vendor/supplier related client needs, (i.e. Audio Visual, Florists, Entertainment, Transportation, DMC, Off-site Locations, etc).
Respond according to the crisis management plan to any resort emergency or safety situation.
Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers and the planning committee
Comply with Four Seasons Standards of Conduct as set forth in EmPact.
Assist with all inquiries within the sales, marketing and catering department, including assistance with high telephone volume and walk-in site inspections.
Maintain an active and visible role in the local business and social community to generate new business, recruit future employees and managers, and support the public relations efforts of the resort.
Periodically host and ensure maximum effectiveness of Banquet Event Order Meetings, and Resume meetings.
Perform other tasks or projects as assigned by hotel management.