Assistant Director of Campus Success

BetterMynd•Buffalo, NY

2d•$70,000 - $85,000•Remote

About The Position

Position Overview: BetterMynd is on a mission to make mental health resources more accessible to college students everywhere. Through our nationwide affiliated network of licensed clinicians and our proprietary virtual counseling technology, BetterMynd helps colleges and universities to better support the growing mental health needs of their students. You will be a great fit if: You believe deeply in the value of both higher education and equitable access to mental health support. You understand that without mental health support, obtaining a college degree is exponentially more difficult. You are curious and thrive on relationship-building, problem solving, and clear communication. You are a dedicated and independently motivated individual who enjoys learning in a fast-paced, start-up environment. The role: The Assistant Director of Campus Success position is responsible for the day-to-day success of our partners and end users, leading to the expansion of services and contract renewal of each account. In this campus-facing role, you will be responsible for onboarding and implementation of BetterMynd services at higher education institutions. Through your energy and passion for BetterMynd, you will generate loyalty and trust among our campuses post-sale as well as continued relationship building and strive to ensure they meet success goals. This includes holding regular meetings with college administrators, facilitating presentations and product demonstrations via the web and on-campus, closing renewals and expansions in accordance with annual performance targets, and reporting platform issues that may arise for students and administrators. This is an ideal position for a dedicated, hard-working, and independently motivated individual who enjoys learning in a fast-paced, start-up environment.

Requirements

Bachelor’s Degree required
2+ years Client Success/Implementation/Account Management experience
Outstanding written and verbal communication skills; confident communicating and building rapport with senior-level as well as administrative professionals.
Experience in higher education (EdTech, student services, or other on-campus roles) strongly preferred
Not eligible for visa sponsorship, must be located in the United States.

Nice To Haves

Previous start-up roles, ideally remote work strongly preferred
Experience with a CRM (HubSpot) and project management (Monday.com) software preferred
Experience supporting subscription-based technology services preferred.

Responsibilities

Onboard new campus partners with fast time-to-value goals to ensure successful implementation and utilization of BetterMynd services.
Track utilization of teletherapy sessions, identify trouble spots, and initiate solutions in an urgent, yet compassionate and professional manner.
As the person most closely connected to our partner campuses, you will serve as a bridge between them and BetterMynd units including Product, Sales, Marketing, and Clinical Operations.
Demonstrate BetterMynd products and services to new contacts at current accounts via phone, web, and in-person with authenticity and enthusiasm.
Be the primary relationship builder with the campus, leading to on-time renewal and expansion into new product lines.
Embrace a dynamic, changing, growth environment, evolving our Campus Success strategies in collaboration with your CS peers and company leaders.
Utilize HubSpot (CRM) to manage communication and many aspects of the client lifecycle.
Demonstrate professionalism and positive energy while representing BetterMynd online, on campuses, and at various conferences and association meetings.
Motivate yourself to manage daily tasks as this is a remote position working from your home office.