Assist Director Housekeeping

Trump International Hotel and Tower Chicago • Chicago, IL

2d

About The Position

The Assistant Director of Rooms works closely with all department heads to lead the Rooms strategy of the hotel. More specifically, responsibilities include: overseeing the Rooms Division which consists of Front Desk, Concierge, Guest Services, Attache, Telecommunications, Housekeeping and Laundry. The Assistant Director of Rooms is responsible for achieving the strategic goals of the Division through managing an extremely large budget, ordering decisions and P&L analysis.

Requirements

• Knowledge of computer systems for registration, reservations, communications and back-up systems.
• Mathematical comprehension to understand and interpret numbers as they apply to operations.
• Ability to read, write, speak and understand the English language to communicate with guests and team members.
• Ability to develop subordinates to enhance advancement in the hotel and corporation.
• Ability to effectively deal with internal customers and external guests, which requires tact, patience, and diplomacy.
• Knowledge of basic sanitation requirements/controls and applications of relevant chemicals.
• Associates Degree
• 3 Years of Experience
• Three to five years’ experience as Director of Front Office Operations, and/or Guest Services, and/or Housekeeping. Experience in the effective management of associates and managers.

Nice To Haves

• CPR Certification and/or First Aid Training preferred

Responsibilities

• Direct the activities of key guest contact departments by giving guidance, leadership and instruction to department heads. Overall budget approval authority for rooms division departments.
• Monitors all rooms’ related systems that directly impact the guest, to ensure proper procedures are in place and followed which allow for an outstanding guest experience.
• Communicates with guests and associates both verbally and in writing to answer questions and resolve issues.
• Facilitates the coordination of marketing initiatives, sales site visits and special housekeeping requests, reservations, etc., to ensure understanding by hotel operations of procedures that may impact potential guests.
• Ensure guest reservation policies, standards and procedures are met. Ensure the effective resolution of any complaints/challenges. Ensure housekeeping procedures are efficiently followed and any issues immediately resolved.
• Ensure guest check-in/check-out procedures are efficiently followed and any issues immediately resolved.
• Manages and administers the Lobby Greeter Program and Manager-On-Duty program requiring weekend stay over, and constant monitoring throughout hotel and troubleshooting issues.
• Meets with guests to resolve service breakdowns to their satisfaction and aid in meeting special guest requests. Resolves complaints on behalf of the Hotel Manager.
• Coordinate processes that align marketing, hotel operations and revenue management to enhance profitability and overall guest satisfaction.
• All other tasks as assigned by the Director of Rooms, Hotel Manager or General Manager.

Benefits

• At Trump International Hotel and Tower Chicago, we offer a range of employment benefits for this Full-Time position, subject to any applicable eligibility, enrollment and/or benefit plan requirements. An overview of the benefits offered can be found on the Hotel's Career Center webpage here: Click Here [https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=d917a9d1-d2e8-48a9-bb0b-cdf2e4f0d03c&ccId=19000101_000001&type=JS&lang=en_US&selectedMenuKey=CareerCenter].

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree
• Number of Employees: 101-250 employees