Assistant Director for Housing Operations

Villanova University•Villanova, PA

44d

About The Position

The Assistant Director for Housing Operations works in partnership with Facilities Management to maintain the University's thirty-eight residential facilities as well as overseeing on-going and ad hoc projects related to facilities operations. The position serves as a liaison between Residence Life and our on-campus partners and outside vendors: moving services, extermination, laundry, furniture, student rental services, and others. The Assistant Director oversees all processes connected to the opening and closing of the residential buildings, including room inspections and damage billing, and works in conjunction with the Director for Housing Operations on residence hall renovation and new construction projects. This position collaborates with the Coordinator for Housing Operations to ensure an effective check-in and check-out process and shares responsibility with other Residence Life professional staff for assisting in training activities, database and inventory management, and rotating weeknight and weekend on-call responsibilities. Villanova is a Catholic university sponsored by the Augustinian Order. The University is an equal opportunity employer and seeks candidates who understand, respect and can contribute to the University's mission and values.

Requirements

Bachelor's degree required
3+ years of experience in residence hall operations.
Excellent written and oral communication skills.
Strong interpersonal and human relations skills
Effective organizational, planning and budgeting skills
Ability to collaborate with professional, paraprofessional and administrative staff
Appreciation for the mission and values of Catholic Higher Education.
Computer literacy in basic word-processing and data-management programs.

Nice To Haves

Master's degree in Student Affairs, Higher Education Administration or related field strongly preferred.
Experience with StarRez Housing Software preferred.

Responsibilities

Serve as departmental liaison with campus partners and outside vendors
Campus Partners:
Plan and facilitate quarterly meetings with Facilities, Custodial, Environmental Health and Safety and Public Safety to review policies and procedures related to maintaining the residence halls.
Work in conjunction with Custodial and Facilities staff to prepare residential buildings for opening of the halls at the beginning of each academic term.
Collaborate with Housing Services Specialist to process and track daily requests for individual room and common area maintenance and custodial service needs and provide updates on maintenance requests to staff and students.
Oversee regular on-site hall inspections with Area Coordinators and Custodial and Maintenance staff to ensure optimal levels of cleanliness and repair.
Coordinate student property damage claims related to facilities maintenance issues with the assistance of the Housing Services Specialist.
Outside Vendors:
Manage moving services
Provide direct supervision of moving crews and coordinate requests for weekly services
Oversee moving services budget and expenditures
Supervise removal, disposal, and installation of residence hall furnishings
Maintain thorough assessment of residence hall furniture inventory and manage storage areas.
Collaborate with the Coordinator for Housing Operations to provide vendors with access to halls and student rooms
Manage extermination services
Process service requests and oversee follow-up
Work with service representative to establish and maintain a sound preventative maintenance program
Manage laundry services
Process service requests and oversee follow-up
Work with Procurement and Wildcard Office in the development and follow through on the service contract from all parties
Coordinate refrigerator rental and other sales programs
Collaborate with Director for Housing Operations to choose vendors and secure contracts
Coordinate with outside vendors to oversee drop off and pick up of student rentals and purchases in the residence halls
Manage residence hall lounge furniture rental
Manage budget for rental program
Collaborate with vendor to inventory and maintain furniture
Assist the Director for Housing Operations with day-to-day operations of the Office for Residence Life
Respond to student, parent and other constituent inquiries and concerns related to Facilities and Custodial Management and outside vendor services
Oversee and develop weekly task schedule for Graduate Operations Manager
Develop and disseminate educational material related to residence hall operations
Assist with development and presentation of RA training and in-service programs related to residence hall operations, environmental health and safety and other topics, as needed
Participate in nightly on-call rotation as primary and second-tier support for graduate staff; respond to crisis situations on campus, as needed
Participate in weekly office meetings and weekly meetings with supervisors
Participate in departmental functions and events, as scheduled
Assist, as needed, with Residence Staff Selection
Residence Hall Renovations and New Construction Projects
Assist in the development of and administration of capital renewal budgets and projects
Develop and administer a comprehensive plan for cyclical furniture replacement
Assess and establish priorities for lounge and common area furnishings
Collaborate with Director for Housing Operations for residence hall renovations and new construction projects
Coordinate Residence Hall Check-in and Check-out Processes
Collaborate with Coordinator for Housing Operations on the preparation of residence halls for student move-in
Oversee the moving crew to ensure the correct set-up of room and apartment furniture in preparation for opening of buildings for each term
Coordinate Residence Hall Room Inspection Program and Damage Billing
Maintain and update the floorplan database
Coordinate room assessment processes through StarRez for the beginning and end of Fall, Spring, and Summer terms
Collaborate with Director of Housing Operations to maintain damage charges in StarRez
Provide training and serve as resource for Area Coordinators for Residence Management during end-of-year student damage billing process
Perform other duties and assist with projects as assigned