Assistant Director, Enrollment Data Systems

University of San Francisco

About The Position

The Assistant Director of Enrollment Data Systems (AD) is a “subject matter expert” in Strategic Enrollment Management (SEM) data and business processes that support the USF Student Lifecycle. The AD collaborates with the different functional areas of SEM and within the graduate Schools and College to provide maintenance and development of the Technolutions Slate CRM system across three instances. The AD reports to the Senior Associate Director of Enrollment Data Systems, CRM.

Requirements

Bachelor’s degree required.
Understanding of and commitment to University of San Francisco’s Vision, Mission, and Values.
Experience with and demonstrated ability to work with a diverse student body, faculty and staff.
Strong equity lens, cultural humility and proven ability to work well in a diverse context.
1-3 years of experience working in university enrollment management, with at least one year of experience as the primary functional user on enrollment systems preferred.
At least one year of administrative work in Technolutions Slate CRM required.
Demonstrated understanding of Slate configurable join query writing.
Experience working with most or all modules associated with Slate, including queries, reports, application cycle prep, deliver, rules and populations, form editor, reader, inbox, events, and portals.
Working knowledge of Student Information Systems and other software suites utilized by Enrollment Management.
Ability to administer and configure enrollment management systems as a functional user.
Data reporting skills and experience required.
Demonstrated experience configuring and editing Liquid Markup.
Outstanding customer service orientation.
Must show characteristics of sound judgment based on information available to support good decision making.
Very strong interpersonal and communication skills; highly articulate in both verbal and written forms, translating complex technical concepts into non-technical language.
Accountable and empowered – ability to take responsibility, self-start to ensure realization of SEM goals.
Strong desire and aptitude to continue learning and broadening professional skills within SEM.
Proven problem-solving skills with the ability to assess a specific business scenario and develop an appropriate process and/or technical approach to support the desired business outcomes.

Nice To Haves

1-2 years of experience administering Technolutions Slate CRM or as a Slate Captain
Experience using Axiom Elite or other integration platforms related to enrollment management (i.e. Informatica, Automic, etc.).
Experience as a functional user of Ellucian Banner, including Banner Student.
SQL writing experience preferred.
Familiarity with reading and light editing of XML, HTML, and CSS.
Understanding of Oracle table structures and Oracle ODS.
Project management skills and experience.
Familiarity with University of San Francisco enrollment processes, policies, and culture.

Responsibilities

Provide functional Slate support for all SEM departments, including but not limited to Enrollment Operations, Undergraduate Admissions, and Enrollment Communications, as well as the graduate Schools and College.
Work with SEM and applicable USF colleagues to provide reports of student data for various mailing campaigns.
Configure SEM systems including Technolutions Slate and Ellucian Banner in collaboration with SEM business units.
Support annual cycle prep for admissions and operations within both the Undergraduate and Graduate Slate instances, including the review of application periods and rounds, populations, rules, integrations, forms, communications, reader, and portals.
Support daily work of undergraduate and graduate admissions, operations, and enrollment communications including queries and reports, general troubleshooting, form and event design, automation, and integration.
Uses SQL, Tableau, and other data extraction tools to support ad hoc data requests and support data quality assurance processes, particularly for application and scholarship data.
Loading of various prospective and current student data into the CRM and SIS systems.
Use data and system analysis to identify opportunities to improve and automate business processes and collaborate with appropriate stakeholders in developing recommendations.
Ensure data standards are widely known and used by all users of Technolutions Slate.
Maintain knowledge of SEM systems, data structures, report extraction techniques, and software solutions.
Maintain professional knowledge by attending conferences, training, and participating in professional communities.
Ensure the integrity and confidentiality of the student academic records by complying with FERPA and USF academic policies.
Perform other related duties as assigned.