Assistant Director Customer Education

FHLBank Chicago•Chicago, IL

2d•Onsite

About The Position

As the Assistant Director, Customer Education, you will work with the Customer Experience and Strategy team to develop, manage, and deliver educational offerings on a variety of Bank topics to increase the knowledge and ultimate engagement of our customers. Additionally, you will provide thought leadership to guide external education priorities and support the evolution of the Bank’s education strategy.

Requirements

Bachelor’s degree in an Education, Communications, or a related business field (e.g., Business Administration, Marketing, etc.)
10+ years of corporate/ financial training experience
3+ years of experience providing thought leadership, guiding organizational priorities, or leading enterprise-level programs
Background in banking and/ or residential mortgage lending include knowledge of conforming and non-conforming underwriting guidelines (FNMA, FHLMC, FHA, VA, USDA), residential mortgage servicing, and compliance.
A high degree of professionalism with outstanding communication (written, verbal, and listening) skills.
Experience and understanding of adult learning and instructional design principles
Strong interpersonal, analytical, organizational, and technical skills
Experience with presentation software, e-learning platforms, and learning management systems.
Ability to prioritize work, meet deadlines, and concentrate on details in a fast-paced work environment

Responsibilities

Develop, manage, and deliver high-quality educational offerings on Bank products, associated guidelines, internal systems, and processes.
Conduct engaging sessions in various formats (i.e., in-person, virtual, etc.)
Collaborate with internal and external partners to structure and deliver an engaging national webinar series that aligns with both strategic initiatives and member needs.
Expand learning opportunities by creating new content and ensure that existing educational materials are kept current.
Determine appropriate training delivery methods for bank initiatives, assist with the design and delivery of training.
Maintain and expand industry and product knowledge to remain relevant and beneficial to member needs.
Cultivate opportunities for professional development including facilitation and design skills, industry knowledge, and other educational resources.
Evaluate effectiveness through feedback and assessments, tracking completion, and analyzing data to make improvements.
Analyze learner needs, identify appropriate teaching strategies, and evaluate the overall effectiveness of the learning experience.