Assistant Director, Counseling

Georgetown University • Lexington, MA

3d • $44,022 - $73,407 • Hybrid

About The Position

Georgetown University comprises two unique campuses in the nation’s capital. With the Hilltop Campus located in the heart of the historic Georgetown neighborhood, and the Capitol Campus, just minutes from the U.S. Capitol and U.S. Supreme Court, Georgetown University offers rigorous academic programs, a global perspective, and unparalleled opportunities to engage with Washington, D.C. Our community is a close-knit group of remarkable individuals driven by intellectual inquiry, a commitment to social justice, and a shared dedication to making a difference in the world. Requirements Job Overview With intermediate supervision from the Director of University Financial Aid Compliance, the Assistant Director delivers counseling services to current and prospective students and their families regarding the financial aid process, procedures, and program rules, including information about all federal, state, private, and institutional loan, grant and work programs. This position is responsible for assisting with the undergraduate caseload of students including preliminary review and processing of financial aid applications, maintenance of all financial aid records, and for written and verbal communication with students to ensure the highest standards of customer/client services and support established procedures to ensure compliance with applicable laws, regulations, and University policies. The Main Campus Office of Student Financial Services provides counseling and application processing services to 14,500 potential and current undergraduate and graduate applicants for aid each year. Most clients make multiple inquiries or visits per year. The Office of Student Financial Services manages an active caseload of 9,300 clients each year (currently enrolled students) and administers $300 million each year in Main Campus scholarship, loan, and work programs. Each caseload manages approximately 1,250 financial aid applicants each year. Activities include application processing/audit, financial counseling, monitoring enrollment status, and review of requests for additional aid in unusual or emergency circumstances. Work Interactions This position reports directly to the Director of University Financial Aid Compliance and supports current and prospective undergraduate students and families in addition to supporting other counseling needs in the OSFA unit. The unit provides financial aid counseling to diverse student and parent populations and works closely with other University departments to ensure quality service. The financial aid counselor frequently communicates and interacts with prospective applicants for admission to Georgetown’s Main Campus programs as well as with enrolled students. This position administers over scholarship, loan and work programs to over 1,250 financial aid applicants each year. Activities include application processing/audit, financial counseling, monitoring enrollment status, and review of requests for additional aid in unusual or emergency circumstances.

Requirements

• A bachelor’s degree and part-time or full-time work experience with counseling, customer service, and/or administrative support.
• 1-2 years of relevant experience required.
• Demonstrated ability to collect and analyze data and to use independent judgment where appropriate
• Excellent interpersonal and communication skills, a demonstrated ability to work with a diverse client population, and commitment to continuous quality improvement and customer services.
• Experience with and knowledge of PC based administrative software.

Nice To Haves

• Any combination of experience with Ellucian’s Banner, COGNOS, and/or Microsoft Office.
• Knowledge of federal, state, and/or institutional financial aid program rules, regulations, or processes.

Responsibilities

• delivers counseling services to current and prospective students and their families regarding the financial aid process, procedures, and program rules, including information about all federal, state, private, and institutional loan, grant and work programs
• assisting with the undergraduate caseload of students including preliminary review and processing of financial aid applications
• maintenance of all financial aid records
• written and verbal communication with students
• application processing/audit
• financial counseling
• monitoring enrollment status
• review of requests for additional aid in unusual or emergency circumstances

Benefits

• Georgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work-life balance benefits, employee discounts and an array of voluntary insurance options.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees