Assistant Director, Alumni Metrics & Business Performance

NYU•New York, NY

23h•$95,000 - $115,000•Hybrid

About The Position

University Development and Alumni Relations (UDAR) is dedicated to soliciting the private funding necessary to support the strategic goals of the University in teaching, learning, and research. The personnel of UDAR work university-wide as well as within individual schools and colleges of the University to discover, motivate, cultivate, solicit, and steward alumni, parents, faculty, and friends for immediate, long-range, and future financial support, through gifts and pledges to the University, for critical operations such as student aid, faculty support, academic and research program development, and facilities and infrastructure. UDAR's endeavors raise funds for immediate University use and also for the University's endowment. The Assistant Director, Alumni Metrics & Business Performance will interpret, project manage, and make recommendations on large, complex, and highly detailed information banks to uncover trends and opportunities that inform alumni engagement strategies. Develop and maintain models that track alumni behavior and support alumni and donor journeys. Monitor and inform accuracy and consistency across reporting systems. Monitor and project engagement trends, establish measurable baselines, track key findings, and provide insights to enhance and optimize alumni and donor engagement. Prepare reports and presentations for university leadership and industry organizations, including Council for the Advancement and Support of Education (CASE), to benchmark performance and measure success. Partner with internal and external stakeholders to optimize data-driven decision-making, and create strategies related to alumni engagement metrics collection and management. UDAR encourages work-life integration for our employees, therefore this position is eligible for a hybrid work arrangement.

Requirements

Bachelor's Degree
5+ years related experience in business intelligence, statistics, analysis, or an equivalent combination of experience and education
Ability to interpret, dissect, and report out on areas of insight and measurement
Experience managing and cleaning large amounts of information using Microsoft Excel
Experience with visualization tools
Ability to closely partner with colleagues who have a strong proficiency in analytical tools, such as SQL, Excel, and visualization software (e.g., Tableau, Power BI)
Excellent problem-solving skills and attention to detail
Ability to communicate complex findings in a clear and understandable manner
Strong knowledge of business operations and key performance indicators
Ability to work independently and in teams in a fast-paced environment

Nice To Haves

Master's Degree
7+ years relevant experience including supervisory experience, adept at reporting up and across for high performing, highly collaborative teams
Experience with BBCRM or another customer relations management (CRM) platform

Responsibilities

Interpret, project manage, and make recommendations on large, complex, and highly detailed information banks to uncover trends and opportunities that inform alumni engagement strategies.
Develop and maintain models that track alumni behavior and support alumni and donor journeys.
Monitor and inform accuracy and consistency across reporting systems.
Monitor and project engagement trends, establish measurable baselines, track key findings, and provide insights to enhance and optimize alumni and donor engagement.
Prepare reports and presentations for university leadership and industry organizations, including Council for the Advancement and Support of Education (CASE), to benchmark performance and measure success.
Partner with internal and external stakeholders to optimize data-driven decision-making, and create strategies related to alumni engagement metrics collection and management.

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