Alumni Director

Wounded Warrior Project • Jacksonville, FL

2d • Hybrid

About The Position

Great benefits. Competitive pay. We know these are some of the things people look for in a job . If you’re the kind of person who believes that honoring and empowering our nation’s veterans is more than just a cause — that it’s a calling — then we’re ready to meet you. When you join Wounded Warrior Project® (WWP), you’re committing to making a difference. We make a commitment to you, too – helping you to find that spark, ignite your passion to serve, and embark on a career with meaning and purpose. At WWP™, we recognize our mission cannot be accomplished without our talented teammates, which is why we’re proud to offer benefits such as: · A flexible hybrid work schedule (three days in the office, two days’ work from home) · Full medical, dental, and vision coverage for both teammates AND family members · Competitive pay and performance incentives · A fun, mission-focused, and collaborative team environment A mission that matters is just the beginning, so if you’re ready to get started, we’re ready for you. The Wounded Warrior Project (WWP) Alumni Director leads national strategy and operations for the Alumni program, aligning organizational vision with clear priorities, KPIs, and high-impact engagement approaches. This role drives cross-functional collaboration and data-informed program improvements while strengthening partnerships with military and community organizations. The Alumni Director leads a large, dispersed team, operations, and budgets to ensure consistent, high-quality service delivery and provides strategic insights that guide organizational decision-making.

Requirements

• Effective leader with the ability to motivate, develop, and coach teammates; create team and individual KPIs; and support program growth and continuous improvement.
• Demonstrated ability to develop and maintain professional relationships and create a diverse network of resources, built on WWP’s supportive presence within the community.
• Effective group presentation and facilitation skills.
• Confident communicator with a proven ability to present information effectively to various audiences, including large groups, small groups, and individuals.
• Strong organizational, time-management, and prioritization skills with the ability to manage multiple deadlines in a fast-paced environment.
• Professional presence and demeanor.
• Proven capacity for proactively taking initiative and thriving in independent work environments.
• Understanding and expertise in program and project management, including assessing outcomes and impact, and effectively managing programs and projects from strategy through execution.
• Strong analytical and problem-solving skills with the ability to evaluate information, identify problems, and implement the most effective solutions.
• Proficiency with Microsoft Office, e.g., Word, Excel, Outlook, PowerPoint.
• Strong understanding of Wounded Warrior Project and its mission, values, programs, and services, and the impact of these programs and services on wounded warriors and their families.
• Ability to lead through vision and values, modeling WWP’s culture, and connecting organizational strategy to teammates and external partners.
• Strong understanding of the veteran and military landscape, including current challenges and opportunities impacting wounded warriors and their families.
• Demonstrated emotional intelligence with the ability to handle sensitive matters with diplomacy and empathy.
• Ability to establish credibility, be decisive, influence others, and influence change.
• Ability to travel and work flexible hours, including evenings and weekends, as required.
• Unequivocal commitment to the highest standards of personal and business ethics and conduct.
• Mission-driven, guided by core values, and a pleasure to work with.
• Seven years of progressive experience in program management, social services, community engagement, or related fields, including experience leading large-scale or multi-site programs.
• Seven years of staff management experience.
• Seven years of experience building strategic partnerships with military, government, higher education, or community organizations to enhance program reach and effectiveness.
• Military service (active, reserve, or veteran) or at least seven years of direct experience working within military or veteran communities, including engagement with installations, VSOs/MSOs, and other military stakeholders.
• Bachelor’s degree.
• Valid state-issued driver’s license.
• Ability to obtain ASIST Certification within 1 year of hire.

Nice To Haves

• Experience designing or leading programs specifically for military populations, veteran-serving organizations, or within the DoD/VA ecosystem.
• Experience with CRM platforms, case management systems, or program delivery technologies (e.g., Salesforce).
• Experience in change management, organizational development, or scaling programs during periods of growth.
• Master’s degree.
• ASIST Certification.

Responsibilities

• Translate organizational vision into clear strategies, KPIs, and scalable systems aligned with WWP’s Connection priorities.
• Lead national Alumni team and strategy, ensuring effective outreach, engagement, and support for warriors and family members.
• Champion high-touch, modern engagement approaches that provide meaningful experiences to warriors and their families.
• Use data and population insights to identify service gaps, refine programming, and ensure consistency across regions.
• Build partnerships with military transition points, military treatment facilities, VSOs, higher education institutions, and community organizations.
• Drive cross-functional collaboration with Registration, Resource Center, Mental Health, Peer Support, and other program areas to build cohesive warrior pathways and enhance organizational effectiveness.
• Integrate Peer Leader into Alumni engagement strategies.
• Oversee national KPI execution, operational performance, and consistent service delivery.
• Lead budget planning, forecasting, and overall resource stewardship.
• Strengthen staffing models, workflows, and team training to support scalable operations.
• Provide values-driven leadership that develops and mentors teammates and reinforces WWP culture.
• Build an inclusive, collaborative team environment that encourages communication, innovation, and professional growth.
• Ensure adherence to organizational policies, safety standards, and compliance expectations.
• Represent WWP through public presentations and outreach to broaden program visibility and support.
• Anticipate risks and emerging trends, providing insights that shape executive decision-making.
• Attend and actively participate in required training and/or meetings, including but not limited to New Teammate Orientation, WWP Cares, ASIST Suicide Prevention training, Leadership training, culture/team based training, or departmental huddles.
• Other related duties as assigned.

Benefits

• A flexible hybrid work schedule (three days in the office, two days’ work from home)
• Full medical, dental, and vision coverage for both teammates AND family members
• Competitive pay and performance incentives
• A fun, mission-focused, and collaborative team environment
• Medical/Prescription drug, Dental, Vision, Life/AD&D, Short-term Disability, Long-term Disability, and an Employee Assistance Program
• WWP also offers a 401(k)-retirement plan, a competitive PTO package, Sick Leave, Family Care Leave, Paid Holidays, Birthday Holiday, Education Assistance, Teammate Wellness Program, and Bereavement Leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 501-1,000 employees